Verizon 8130 Randomly Deleting Call Log and SMS/MMS - Page 2

The Pearl Girl · #16 07-13-2008, 09:42 PM

Mine was doing the same exact thing! I think I finally got it fixed!!

dschrader · #17 11-10-2008, 02:58 PM

I don't think they fixed it - I'm still having this problem.

Eckto · #18 11-10-2008, 05:34 PM

I had been having this problem, about every 3 days all my texts, bb messenger conversations, and call log would dissappear.

It was due to the pearl giving memory priority to the error log, which fills up real quick for some reason.

With my service provider (sprint) the most up to date OS (4.3.0.127) doesn't fix this problem, but there is a workaround.

I've followed this procedure for 2 weeks and haven't lost any more stuff.

1. Once a day, while on the home screen (viewing icons of all your apps) hold the shift key and type LGLG.

The event log (error log) will come up.

2. Press the menu button, and select "clear log"

Scroll down and look at the log if you like before doing this, on mine its about 3 miles long usually.

3. It will ask to verify cleaning, the log. Select "delete".

4. The log will now be empty, and some of your memory will be back.

5. Every 2 days or so, do a battery pull.

Sometimes when you clear the log, the BB wont recognize that some memory has been freed up, but doing the battery pull fixes this.

Hope this works for you. It works for me.
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crazyclover28 · #19 11-29-2008, 08:38 PM

I had this problem about a month ago and I called in to verizon and they told me to plug in my blackberry via USB and have my software downloaded to my computer that came with my blackberry pearl and do a software update. Ever since i've done that I have had no problems what so ever. I was so happy because removing the battery all the time and not getting my missed calls or text messages was really frustrating. people were begining to think i was mad at them. lol.

trina.lowe · #20 12-01-2008, 11:14 PM

i have had the same problem with my bb pearl, it is very frustrating. I have been told anything from a software issue to a mfg defect. I am on my 3rd bb pearl in less than a year, I am about ready to hang it up. I pay too much each month to have this much frustration with the phone.

LDubs · #21 12-03-2008, 09:02 AM

Quote:

Originally Posted by trina.lowe

i have had the same problem with my bb pearl, it is very frustrating. I have been told anything from a software issue to a mfg defect. I am on my 3rd bb pearl in less than a year, I am about ready to hang it up. I pay too much each month to have this much frustration with the phone.

This usually is related to a low memory issue, not a software (although newest version of OS manages memory better) nor manufacturing defect. I've had a Pearl for a while and never had this issue. Just takes a little judicious managing. Do a search for "memory optimization" and go through the steps there. Update your OS to 4.5.xx if you feel comfortable doing so (use CrackMem - do a search for that too). Periodically check to see how much free memory you have and do a soft or hard reset if needed. It's pretty straightforward....

upscale125 · #22 12-09-2008, 11:58 PM

This issue has NOTHING to do with memory.. I am a Sprint BB Curve customer since April. Everything was fine for 6 months and then IT happened. I've had 4 different phones within the last two weeks. Both Curves and 8830's. Brand new phones, with nothing downloaded, no pics, no themes, just a contact list... and it still happens. In fact, it happened today and I currently have 38,247,622 bytes of free space! (so much for the 10,000,000 byte theory) I really don't want to get rid of my BB, I love it so much.. but its stuff like this that makes me want to find something else. (although there's nothing else in my opinion). What am I to do???