Ok, working with a customers phone today and noticed all of her icons on her Pearl were black and white, also a bit "faded" if that makes sense? A few icons show in full color and the right way. What does this mean?
Are the icons hidden? When the icons are hidden, they display faded and in black and white. This would explain when looking at the Application menu that some icons are in full vivid color and others are black and white and faded.
Hrm... never checked that. When you power the phone on it goes straight to "Turn Wireless Off" icon and that is it. I had to hit "menu > show all" to see the rest.
It is easy to get them back to full color by choosing show all, and then selecting the icon you would like to un-hide, click the BB button and remove the check mark next to hide.
Some pearl models have wireless. I don't have much experience with those, but only viewable icons will show up on the home screen, so if your customer has a majority of her icons hidden it will show the first 5 viewable ones in their Application list. In this case it seems that the only viewable icon is "Turn off Wireless".