Help with profile exceptions

[bcarruth62]

I am having problems trying to get a profile exception to work, here are the steps I took, did I miss something?
1. created new profile called "Bob"
Set sms alert to "Notifier_Morning"
2. created new exception
a. Name "Liz"
b. From took Liz contact from Add Name menu option
c. use profile: "Bob" - new profile created
d. unchecked custom phone tune box
3. after saving put check mark next to "Liz" in "Use Active Profile Except For" area
4. Active profile is set to "Normal" where my sms alerts are set to vibrate once

The first time I tested it by having my wife send me a text it worked perfectly but after that every sms I received used the same ringtone as the one I had set up in the exception not the vibrate I had set up as default.

Any ideas on how to fix this would be greatly appreciated.
Thanks
Brandon

[nancie21]

I am having a similar problem. I have set-up the contact alerts with different alert in an attempt to recognize who is contacting me. But the alerts set-up in the "Normal" profile come through. Does anyone have a solution on how to fix it? I got it to work once and that was it.