| | 07-15-2008, 11:23 PM Thread Author #1
Big Problems with WIFi on my Blackberry 8120
I am a first time BB owner, and I just signed up to Crackberry. I'll admit that I am initially signing up because I really need help, but I have been reading posts and I think I will stay on after this!
OK, so here's my situation: I have a brand new Blackberry Pearl 8120 from AT&T, I'm in Palo Alto, California, and I absolutely for the life of me cannot get WiFi to work on this thing. I did not purchase the data plan because every where I go I get free WiFi (home, work, most of the way walking to work down University Avenue). I've been fooling around with it every day for a week, and I have been reading the posts on Crackberry, and none of the advice to previous posters seems to work for me. Forgive me in advance if I write like a newb on this topic!
The phone is a Blackberry Pearl 8120, which is supposed to have WiFi independent of AT&T's data plan, the reason I bought it.
Initially I was using the internet browser thinking I was using my home WiFi network, but after calling AT&T I found out that in fact I had been using AT&T 's data plan all along (and I got dingged $$ for it!). So to be sure that I wasn't using AT&T's data plan, I had AT&T add what's called "NO WIX" to the account, a feature which blocks the AT&T data pan from being used on my phone. The AT&T tech guy said that with NO WIX added, if I was on the internet at all I would know for a fact that it was WiFi and not AT&T.
I have attempted to use a number of WiFi networks, so the problem is almost certainly with my phone and not with my home WiFi. I've attempted to connect to a WEP protected network at home (I entered the WEP key), and 4 or 5 different open networks including a solid one at Stanford Campus which works fine on my other devices.
When I go to "Set up WiFi Connection" / "Scan For Networks", it finds my home network (called "Lolita"), asks me for my WEP kep, and once I enter it it says "connected". There is a small padlock, a green check mark, and 4 of 5 bars in green.
In "Manage Connections", the "WiFi" box is checked. On my home screen in the top middle it says "AT&T - Lolita", which I assume means that the phone thinks I am connected to those two networks. On the home screen, top right, the WiFi symbol is there but it is grey in color.
Under "WiFi Options", "WiFi Selection Mode" is set to "Manual" (though I have also tried "Automatic"), and my network "Lolita" is at the top of the list of "Saved Wi-Fi Profiles." Next to "Lolita" there is a small round yellow circle with a line through it.
Under "Mobile Network Options", "Data Services" is "On", and Mobile Network is "At&T".
Under "Settings" / "options" / "Browser", "Default Browser" is set to "Hotspot Browser" (though I have also tried the other option, "Media Net").
When I click on the Browser or the Gmail Application, the internet does not work. Sometimes I just get a screen that says "AT&T" in big black letters. And sometimes there is a dialogue box that says something about not being in an area with data capabilities. Also when I try to use Gmail I get "this program requires a working data connection, etc etc"
When I called AT&T tech support, the call started off badly because the technician didn't even KNOW that the 8120 had WiFi capabilities until I told him about it! I worked with him for 30 minutes, we couldn't fix it, and he finally said "unfortunately we don't offer support for this aspect of your phone" or something similar! LOL
So... I'm begging all of you to please offer any help you can! Thanks for reading my long *** post, and your time is very much appreciated.
Look for ward to hearing from you, and let me know if there's anything else I can describe for you.