Blank White Screen!

[tjk]

Hi
My friend's pearl suddenly has only a blank white screen. The phone works and all that good stuff, but nothing is visible.
What should she do?
Also, the customer service people at tmobile have said that the only way to reset the phone is to do a "wipe handheld". I always thought that wiping the handheld was a way to erase the data, such as emails, contacts, calendar, etc. and not actual hardware.
Thanks in advance.

[naviwilliams]

I take it you've already done a battery pull?

Yes, wiping the handheld will erase data. But, if you can't see anything on the screen, how on earth can you wipe handheld? Customer Service kills me, everytime...

Just reload the OS, during the process it SHOULD do a backup for you. Unless, you've done a backup lately, then there is nothing to worry about...

[tjk]

hi navilyn,
do i just install the OS from the desktop manager?
i just install it to my computer and install to phone?

[tjk]

also, could it be a problem with LCD (like hardware)?

[naviwilliams]

Go to your service providers website, download the software from there, and then install it on your pc. Once done, delete the vendor.alx file, open Desktop Manager (DM), connect the BlackBerry, and it's next, next, next...

And yes, it could be hardware, considering you can still receive calls...

[tjk]

is vendor.alx file the xml file?

[naviwilliams]

Yes, you're right...

Posted from my CrackBerry at wapforums.crackberry.com

[tru_shard]

I think I have a fix. I'll explain what I did and please let me know if it works for you.

The problem: A completely, with an emphasis on completely, blank white screen. Occasionally, the phone appears slightly fuzzy, or glitchy. Also, the phone occasionally appears completely normal. The phone, in my case, worked fine despite the screen problems.

The fix: I found a thread about someone claiming that the four solder points behind the mini usb port somehow created a short behind the screen. The guide said to, first, completely disassemble your blackberry (sorry I don't have the guide here...could look for it today and send it to anyone that requests) After disassembled down to being able to see the green motherboard with the small screen attached, slightly and carefully peel the left side of the screen (the side that contains the mini usb port) a bit upwards until you can see the four solder points. For the laymen, these solder points are simply 4 grayish/silver spots. While taking care to not lift the screen excessively and leaving the majority still attached to the motherboard, take a piece of electrical tape, or any insulator and carefully put it over those four solder points.

Then, push screen back into position, reassemble, and test.

Please let me know if this works for you. My problem was solved instantly.

As for a second major problem of blackberry owners: if your phone will not sync with your computer and you have a bad mini usb port on your blackberry, it is probably because of the mini usb female port of your phone. A replacement of the port is the only solution I know of for this problem

As for a white screen with an hourglass: I think this is probably going to, usually, be a software problem and requires a reload of the operating system using your blackberry software on cd, or software directly from blackberry.com

-Philip

[chapin4life_923]

my blackberry wont show the home screen menu i can make calls and look at messages but when i press the home menu key i cant see the icons how do i get my blackberry screen back to normal please help

[BigBadWulf]

Originally Posted by chapin4life_923

my blackberry wont show the home screen menu i can make calls and look at messages but when i press the home menu key i cant see the icons how do i get my blackberry screen back to normal please help

From the home screen, press your menu key, select show all. Just crazy, but it might work.

[natasha_c]

Originally Posted by tru_shard

I think I have a fix. I'll explain what I did and please let me know if it works for you.

The problem: A completely, with an emphasis on completely, blank white screen. Occasionally, the phone appears slightly fuzzy, or glitchy. Also, the phone occasionally appears completely normal. The phone, in my case, worked fine despite the screen problems.

The fix: I found a thread about someone claiming that the four solder points behind the mini usb port somehow created a short behind the screen. The guide said to, first, completely disassemble your blackberry (sorry I don't have the guide here...could look for it today and send it to anyone that requests) After disassembled down to being able to see the green motherboard with the small screen attached, slightly and carefully peel the left side of the screen (the side that contains the mini usb port) a bit upwards until you can see the four solder points. For the laymen, these solder points are simply 4 grayish/silver spots. While taking care to not lift the screen excessively and leaving the majority still attached to the motherboard, take a piece of electrical tape, or any insulator and carefully put it over those four solder points.

Then, push screen back into position, reassemble, and test.

Please let me know if this works for you. My problem was solved instantly.

As for a second major problem of blackberry owners: if your phone will not sync with your computer and you have a bad mini usb port on your blackberry, it is probably because of the mini usb female port of your phone. A replacement of the port is the only solution I know of for this problem

As for a white screen with an hourglass: I think this is probably going to, usually, be a software problem and requires a reload of the operating system using your blackberry software on cd, or software directly from blackberry.com

-Philip

I have this exact problem. I just got my blackberry recently (purchased off ebay) so I know there is no point to call the original provider.
Anyway, if you could provide a link or the original guide on how to disassemble the blackberry that would be great.

I've only had it for a few days and from day one.. it started with the white screen.
Just yesterday it was stuck on the white screen for 8 hours straight. Lucky me. It was super annoying.

I hope this is the fix cause I love the phone.

[BigBadWulf]

You've got
How to disassemble a BlackBerry Pearl-lots of pix, too! - BBHub
and
YouTube - Blackberry Pearl 8100 Screen Replacement & Dissection by DirectFix.com

[natasha_c]

Thanks bigbadwolf!
i'll give it a try.

[soukanh817]

LOL my friend dropped hers and did the same.

i was gunna take my pearl into peices and put my screen in hers.

!

[xenocide]

I just had this "white screen issue" with my wife's 8130 and I put electrical tape over the four solder points behind the screen and it fixed the problem.

Just wanted to note it for others that may have this problem and stumble across this thread in the future.