12-11-16 12:18 AM
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  1. zdaddi's Avatar
    zdaddi
    I have tried for hours to transfer my MP3s to my 64gb samsung microSD. I have tried adding them through USB. I have pulled the card and formatted it on my pc and then put the card back in the phone but is doesn't see anything and tells me to check the storage options. So I formatted the card again from the storage options and removed the card, plugged it into my pc and loaded the files but again my passport doesn't see them and wants me to format. I have about 14gb of music that I keep on an sd card to use. I am frustrated. Can anyone help me here?

    Posted via CB10
    12-10-16 07:23 PM
  2. anon(1852343)'s Avatar
    anon(1852343)
    Turn on mass storage?

    Blackberry Passport and Blue Classic
    12-10-16 07:51 PM
  3. Low Joe's Avatar
    Low Joe
    What is card formated as? FAT32?

    Posted via CB10
    12-10-16 07:57 PM
  4. zdaddi's Avatar
    zdaddi
    Exfat is the format

    Where is the option to turn on mass storage?

    Posted via CB10
    12-10-16 08:02 PM
  5. IvanTheTolerable's Avatar
    IvanTheTolerable
    Trusted Member
    Community Review Team
    Originally Posted by zdaddi
    Exfat is the format

    Where is the option to turn on mass storage?

    Posted via CB10
    It should pop up on the phone asking if you want to install driver, do nothing, or usb mass storage


    BB10 will outlast Android! Just you wait! Stage 1: denial
    12-10-16 08:04 PM
  6. zdaddi's Avatar
    zdaddi
    So mass storage is on. I just loaded from my laptop that runs ubuntu instead of windows and it still doesn't recognize the music

    Posted via CB10
    12-10-16 09:32 PM
  7. muhammri's Avatar
    muhammri
    Can you test with smaller file size first e.g. <1MB.
    If no issue you might want to test with other memory card.
    If both no issues, then something not right with you memory card

    Posted from  Passport :Red Edition
    12-10-16 11:54 PM
  8. shawnreum's Avatar
    shawnreum
    Originally Posted by zdaddi
    So mass storage is on. I just loaded from my laptop that runs ubuntu instead of windows and it still doesn't recognize the music

    Posted via CB10
    Make sure they are being transferred to the Passport in a file format that the Passport is going to recognize.

    I had a device in the past that wouldn't recognize MP3. So I had to covert them all to MP4 than transfer them to the SD.
    12-11-16 12:18 AM
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