[KorChi_JapThai]

This is my first thread and good luck for me

Thin vertical line on screen starting to appear on my passport screen, a dead pixel maybe? It is hardly visible (for now) but this really disappoints me.

Questions:
Is this defective screen or a minor software bug?
Am I the only one experiencing this?
Any fix for this without going to the blackberry service center? (because i have no other phone except this Passport)

what i did to fix this:
restart (not fixed)
Reset (not fixed)
reload OS by Autoloader (not fixed)
Reload OS using Sachesi (not fixed)

Thanks in advance.

[mvpcrossxover]

Bbve screen test.
BlackBerry Link full backup.

Posted via CB10

[KorChi_JapThai]

Bbve screen test.
BlackBerry Link full backup.

Posted via CB10

done, is barely visible on red and white screen. thin black line is present on left side, one cm away from the edge.

[jdesignz]

How does it look like? Can u post a picture? I think I have one on mine but I'm not sure because I still have the factory screen protector.

Pasaporte Pilipinas | SQW100-1/10.3.2.2204

[dreamz_gaurav]

If your device is under warranty, I'd recommend visiting a BlackBerry service centre.

Posted using Z30 on 10.3.1.2558

[KorChi_JapThai]

I tried to take pictures, but it's not really visible on my cam, imagine there is very tiny hair strand vertically place on your screen. Not much visible on the first look.

Posted via CB10

[KorChi_JapThai]

If your device is under warranty, I'd recommend visiting a BlackBerry service centre.

Posted using Z30 on 10.3.1.2558

Yes, it is, still on warranty.

Posted via CB10

[anon9347040]

This is my first thread and good luck for me

Thin vertical line on screen starting to appear on my passport screen, a dead pixel maybe? It is hardly visible (for now) but this really disappoints me.

Questions:
Is this defective screen or a minor software bug?
Am I the only one experiencing this?
Any fix for this without going to the blackberry service center? (because i have no other phone except this Passport)

what i did to fix this:
restart (not fixed)
Reset (not fixed)
reload OS by Autoloader (not fixed)
Reload OS using Sachesi (not fixed)

Thanks in advance.

I don't see calling Blackberry on your list of what you did to fix this. You said you are trying to avoid that option. Unless you are willing to dismantle the device to troubleshoot the screen cable assembly, you will have to have it serviced.

Thin vertical lines on an screen are not software issues. It is hardware.

-- Passport, Virgin Mobile (Toronto)

[joshua_sx1]

Just hold the 'up' and 'down' volume together to get a screen shot.

Posted via CB10

[KorChi_JapThai]

I don't see calling Blackberry on your list of what you did to fix this. You said you are trying to avoid that option. Unless you are willing to dismantle the device to troubleshoot the screen cable assembly, you will have to have it serviced.

Thin vertical lines on an screen are not software issues. It is hardware.

-- Passport, Virgin Mobile (Toronto)

I tried to call the service provider here on our place, they said its probably 2 to 3 days to fix.
And you are right its a hardware issue.

Posted via CB10

[KorChi_JapThai]

Just hold the 'up' and 'down' volume together to get a screen shot.

Posted via CB10

Thanks, it is confirmed that is. A hardware issue, I should send this to the service provider here on my place.

Posted via CB10

[KermEd]

Thanks, it is confirmed that is. A hardware issue, I should send this to the service provider here on my place.

Posted via CB10

I would send it in. Defective pixels are one-pixel and manufacturers have a minimum number before you can RMA - usually between 1 and 12.

A range or line is different, it could be a symptom of a bigger impending hardware issue including cracking, bad connections on the motherboard, or even a bigger failure. That one should replaced if you can.

Posted to CB via my Passport | FileArchiveHaven

[KorChi_JapThai]

I would send it in. Defective pixels are one-pixel and manufacturers have a minimum number before you can RMA - usually between 1 and 12.

A range or line is different, it could be a symptom of a bigger impending hardware issue including cracking, bad connections on the motherboard, or even a bigger failure. That one should replaced if you can.

Posted to CB via my Passport | FileArchiveHaven

Thanks KermEd.

Posted via CB10

[jdesignz]

Thanks, it is confirmed that is. A hardware issue, I should send this to the service provider here on my place.

Posted via CB10

Here in Philippines?

Pasaporte Pilipinas | SQW100-1/10.3.2.2204

[gooner8688]

Experiencing the same issue in Singapore here. Sent it for repairs seems to be a display issue and the display is being replaced atm. Bought the device in North America on warranty and was told by Blackberry in Singapore that the warranty is not valid internationally but by region (pretty annoyed about this after I paid full price for the device there). Would cost me about the same to ship it back and here with insurance. Love the device, need it for work soon and paying to get it fixed.

[guygardner73]

Just hold the 'up' and 'down' volume together to get a screen shot.

Posted via CB10

Hahahahahahahahahahahahaha! I'm saying nothing! Lol.

PassportSQW100-1/10.3.1.2576 O2 UK

[KorChi_JapThai]

Here in Philippines?

Pasaporte Pilipinas | SQW100-1/10.3.2.2204

No Jay, I'm here at Saudi Arabia, I will send my passport to Axiom service center, they are the service provider here.


Posted via CB10

[KorChi_JapThai]

Experiencing the same issue in Singapore here. Sent it for repairs seems to be a display issue and the display is being replaced atm. Bought the device in North America on warranty and was told by Blackberry in Singapore that the warranty is not valid internationally but by region (pretty annoyed about this after I paid full price for the device there). Would cost me about the same to ship it back and here with insurance. Love the device, need it for work soon and paying to get it fixed.

I hope I wont pay for this

Posted via CB10

[m3ach]

Hahahahahahahahahahahahaha! I'm saying nothing! Lol.

PassportSQW100-1/10.3.1.2576 O2 UK

So true. Lol

Posted via CB10 using my Z10 STL100-2 /10.3.1.2576

[KermEd]

Hahahahahahahahahahahahaha! I'm saying nothing! Lol.

PassportSQW100-1/10.3.1.2576 O2 UK

Lol! I had the same thought fel

Posted to CB via my Passport | FileArchiveHaven

[JBoen]

I can see vertical line on my screen now, i started to notice when im trying to log facebook in, blue background will be easier to notice its line. So unlucky.

[rahul raj13]

In My blackberry KEYone also having same issue a vertical yellow line is appearing help me how to fix it

[Moon_Man]

Don't fix it. You still have warranty for your Keyone. Contact support for repairs or replacement

Posted with my  BlackBerry Passport SE™