| | 05-05-15, 07:17 PM Thread Author #1
Passport stuck on "finalizing device setup" screen...
So last night before going to bed, I hook up my Passport on the charger, like I always do. This morning when I wake up and go to check my daily morning e-mails, it prompted me for the password screen, which was unresponsive, so I held down the reboot button, which after 10 minutes just kept showing the dark black "blackberry" screen and did nothing.
Then I tried holding the volume buttons and the reset button at the same time, and it rebooted but stayed stuck on the "finalizing device setup" screen for over an hour. When I try resetting again, I get either of these 2 screens, so clearly there's a problem. I'm oping this is not a permanent issue that has deleted my data because I have nothing backed up.
What do I do to fix this and get the phone working again?