04-27-17 01:31 AM
54 123
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  1. deathsoswiftly's Avatar
    With any of my devices, that I've had this happen, it's always been power button getting pushed/stuck in my pocket or because of the phone case.

    Posted via CB10
    Wouldn't it be evident if the cause of the problems were the physical buttons getting pressed?
    The blackberry passport restarts with a timer if you hold the power button and it should probably take a screenshot before rebooting if you were to press the volume control buttons.
    04-21-17 07:00 AM
  2. deathsoswiftly's Avatar
    OK, I think I know the culprit of the random reboots and I believe it is actually software related.
    After a security wipe I did not have the reboot problem for about a week.
    However just now the phone rebooted itself again. I've noticed that the reboots happen when bbm is running, even in the background, so I think that it has something to do with the version of bb10 I'm running (10.3.2 because of all the horror stories about 10.3.3). It seems to me that bbm is conflicting with the OS version which is causing the phone to reboot.
    04-26-17 10:20 PM
  3. Kommandant's Avatar
    OK, I think I know the culprit of the random reboots and I believe it is actually software related.
    After a security wipe I did not have the reboot problem for about a week.
    However just now the phone rebooted itself again. I've noticed that the reboots happen when bbm is running, even in the background, so I think that it has something to do with the version of bb10 I'm running (10.3.2 because of all the horror stories about 10.3.3). It seems to me that bbm is conflicting with the OS version which is causing the phone to reboot.
    Yes. I think it's the PIM service running in the Background.
    04-27-17 01:22 AM
  4. deathsoswiftly's Avatar
    Very frustrating seeing as fellow bbm users on android and ios devices experience no such problems.
    04-27-17 01:31 AM
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