- Posted on this when I first got My Passport, the mark round the BlackBerry logo is where the protective film is held away froth back by the logo which suggest to me some reaction between back and film.
Passport or Z10, whichever is nearest01-31-15 07:15 PMLike 0 - What are you all griping about? The back is fine. I don't get it. Do people on here not have a life or have nothing to do?
Posted via CB10jimoates014 and BBRYQ10 like this.01-31-15 08:44 PMLike 2 -
- First of all, it's BlackBerry. Secondly, there was a time when I would have let the spot on the back of my Passport bother me to the point of exchanging the device. I have since learned there are much more important things to concern myself with. I don't like the spot either, but it is definitely not worth wasting time doing an exchange over it. The spot does not interfere with my use of the device at all. Would it be better not to have a spot like that? Sure, but it is such a first world problem. Not worth the hassle of explaining the problem to some wack retail deadbeat trying to convince them to do the extra work.
I also don't blame BlackBerry about their quality control processes, it most likely didn't show up. I don't understand what BlackBerry could possibly gain out of having intentionally missed this during their testing, in other words, it's not a big enough deal to be making wild accusations regarding this insignificant issue. Is BlackBerry 'getting away with something' at my expense because of this 'spot issue'? Nope. Am I a 'consumer victim'? Nope.
Posted via CB1002-03-15 12:27 AMLike 2 - I just took my BlackBerry Playbook cleaning cloth, a tiny amount of standard dish detergent, a tiny bit of water, the spot cleaned away. I expect it to most likely return, at which point I will clean it again.
I also went on the side of not returning the Passport for such a minor issue, so I figured I would try and clean it off as others have, and report back what I did and that it worked for me.
Posted via CB1002-04-15 03:37 PMLike 0 - Exchanging the Passport for this issue would most likely lead to your second Passport having the exact same problem, since it seems to be happening a lot.
Posted via CB1002-04-15 03:40 PMLike 0 -
-
P.S. Will try the soapy water thing tomorrow
Posted via CB1002-14-15 08:07 PMLike 0 - To everyone returning the device because of the back spot...unfortunately it is an "issue" that plagues all the units. It is likely a result of however the logo is attached to the device.02-15-15 12:01 AMLike 0
- First of all, it's BlackBerry. Secondly, there was a time when I would have let the spot on the back of my Passport bother me to the point of exchanging the device. I have since learned there are much more important things to concern myself with. I don't like the spot either, but it is definitely not worth wasting time doing an exchange over it. The spot does not interfere with my use of the device at all. Would it be better not to have a spot like that? Sure, but it is such a first world problem. Not worth the hassle of explaining the problem to some wack retail deadbeat trying to convince them to do the extra work.
I also don't blame BlackBerry about their quality control processes, it most likely didn't show up. I don't understand what BlackBerry could possibly gain out of having intentionally missed this during their testing, in other words, it's not a big enough deal to be making wild accusations regarding this insignificant issue. Is BlackBerry 'getting away with something' at my expense because of this 'spot issue'? Nope. Am I a 'consumer victim'? Nope.
Posted via CB10
Posted via CB1004-03-15 03:23 AMLike 0 -
Posted via CB10czechberry likes this.04-03-15 07:45 AMLike 1 -
-
I have spent over �10,000 on Passports - every single one has either had screen lift issues, double type and this stain issue.
Latest turned up yesterday - screen was raised on the top right - straight out the box - resolved with a clothes peg and getting the phone hot during updates and charge. Also has this permanent stain - tried washing up liquid, alcohol wipes, polish etc - nothing removes it.
Have a red one arriving tomorrow (all board members have red versions - none have had the stain, but all have had the right hand screen lift issue)
If you are wondering - "why do you keep buying so many if they have these issues" - I purchase them for my staff - we provide efficacy assessments for network appliance technologies, APT detection systems and anti financial fraud applications - so, security is crucial to us as we are attacked an average of 250 times / day by the criminals whom we are trying to defeat - and BB 10 is the only mobile system that is robust enough to provide requisite security.
My issue is that the Passport is a great device, but the long recognised manufacturing flaws are inexcusable.
My company is by no means a major client of BB, but I think their social media rep has clocked my posts and has asked to speak with us.
We want to help BB, its the most secure mobile OS and ecosystem, but they need to sort out these simple to fix issues.
Possibly, some of my posts have been negative, but this is as a result of frustration that BB is - in our opinion, throwing away their opportunity to regain market share because they cant be bothered - or have inadequate customer feedback input to their quality control / manufacturing procedures.
The problems they have are easy to resolve. As a security evangelist, I want BB to remain. Apple is fairly secure, but does not have the functionality to provide the services required by modern businesses (ie - no filing system and the inability to attach more then one doc / xls / pdf etc to an email) - Android is a completely insecure platform (we pull in tens of thousands of unique malicious APKs every day and supply these to security vendors so they can protect their clients - and about 350K unique malicious binaries for Windows etc / day - but not a single one for BB)
I have been promised contact by a new BB representative to set up a call. I hope we can point out their manufacturing failings and get the company to focus on the core issue - this being the fact that the World is dominated by Android - which is insecure and exposes users to severe threats of data and profile harvesting - the average Android user is unaware as to the degree to which this occurs.
BB need to spend peanuts to resolve the manufacturing issues, then focus on highlighting their unique security advantage over other mobile OSs. BB need to make the average user aware of the risks they are exposed to by using Android.
Whilst this applies to the average user - which is not BBs target market, it is even more important in business and enterprise markets.
We want to help BB.
Ty - from BB, we await your colleagues email to set up the call with us.
Cheers,
Chris.05-27-15 01:18 AMLike 0 - I'm not apologetic - and as a result I have been contacted by BB to discuss my posts concerning the major manufacturing faults in all Passports. DO NOT be apologetic - BB need to face reality if they are to survive.
I have spent over �10,000 on Passports - every single one has either had screen lift issues, double type and this stain issue.
Latest turned up yesterday - screen was raised on the top right - straight out the box - resolved with a clothes peg and getting the phone hot during updates and charge. Also has this permanent stain - tried washing up liquid, alcohol wipes, polish etc - nothing removes it.
Have a red one arriving tomorrow (all board members have red versions - none have had the stain, but all have had the right hand screen lift issue)
If you are wondering - "why do you keep buying so many if they have these issues" - I purchase them for my staff - we provide efficacy assessments for network appliance technologies, APT detection systems and anti financial fraud applications - so, security is crucial to us as we are attacked an average of 250 times / day by the criminals whom we are trying to defeat - and BB 10 is the only mobile system that is robust enough to provide requisite security.
My issue is that the Passport is a great device, but the long recognised manufacturing flaws are inexcusable.
My company is by no means a major client of BB, but I think their social media rep has clocked my posts and has asked to speak with us.
We want to help BB, its the most secure mobile OS and ecosystem, but they need to sort out these simple to fix issues.
Possibly, some of my posts have been negative, but this is as a result of frustration that BB is - in our opinion, throwing away their opportunity to regain market share because they cant be bothered - or have inadequate customer feedback input to their quality control / manufacturing procedures.
The problems they have are easy to resolve. As a security evangelist, I want BB to remain. Apple is fairly secure, but does not have the functionality to provide the services required by modern businesses (ie - no filing system and the inability to attach more then one doc / xls / pdf etc to an email) - Android is a completely insecure platform (we pull in tens of thousands of unique malicious APKs every day and supply these to security vendors so they can protect their clients - and about 350K unique malicious binaries for Windows etc / day - but not a single one for BB)
I have been promised contact by a new BB representative to set up a call. I hope we can point out their manufacturing failings and get the company to focus on the core issue - this being the fact that the World is dominated by Android - which is insecure and exposes users to severe threats of data and profile harvesting - the average Android user is unaware as to the degree to which this occurs.
BB need to spend peanuts to resolve the manufacturing issues, then focus on highlighting their unique security advantage over other mobile OSs. BB need to make the average user aware of the risks they are exposed to by using Android.
Whilst this applies to the average user - which is not BBs target market, it is even more important in business and enterprise markets.
We want to help BB.
Ty - from BB, we await your colleagues email to set up the call with us.
Cheers,
Chris.
Posted via CB1005-27-15 01:24 AMLike 0 - Agree stain is not removable.
Manufacturing defect - I payed for it $500, and this minor issue should be resolved, not shipping ****ty looking device.
During manufacturing process when the back is embedded with the logo the plastic surface get's altered by the heat and it results in change of the surface structure. Due to this the greas from skin gets accumulated on the surface, which shows as stain.
After cleaning with alcohol it's gone, after day of use is back!
Wonder what else I will discover...06-15-15 10:43 PMLike 0
- Forum
- BlackBerry 10 Phones & OS
- BlackBerry Passport
Passport back cover spot
Similar Threads
-
Thought an LG was the passport!!
By d987654321 in forum BlackBerry PassportReplies: 4Last Post: 11-07-14, 08:18 AM -
Tough cases for the Passport ?!?
By bencaley in forum BlackBerry PassportReplies: 1Last Post: 10-28-14, 05:27 PM -
Amazon.ca Passport now Available?
By world traveler and former ceo in forum BlackBerry PassportReplies: 1Last Post: 10-21-14, 06:52 AM -
Instant for BlackBerry 10 gets updated with new features and Passport/Classic support
By CrackBerry News in forum CrackBerry.com News Discussion & ContestsReplies: 0Last Post: 10-21-14, 06:22 AM -
Some questions about the passport..
By BrandonQ10 in forum BlackBerry PassportReplies: 1Last Post: 10-21-14, 05:36 AM
LINK TO POST COPIED TO CLIPBOARD