1. tarmy88's Avatar
    My GPS detects my location when I hit the cross air blue button. But doesn't keep track of me when I drive.
    I have google maps and BlackBerry Maps, both with same issue.
    Can anyone help or is my phone F'd.

    Posted via CB10
    11-14-16 10:01 PM
  2. shawnreum's Avatar
    My GPS detects my location when I hit the cross air blue button. But doesn't keep track of me when I drive.
    I have google maps and BlackBerry Maps, both with same issue.
    Can anyone help or is my phone F'd.

    Posted via CB10
    Do trouble shooting first. Even if it means doing an OS reload.
    Than get back to us.
    11-14-16 10:26 PM
  3. tarmy88's Avatar
    Not 100% what you mean by OS reload. But I did a security wipe of the phone. Went for a drive to try it and same issue. So then reloaded the back up I did.

    Posted via CB10
    11-15-16 04:46 AM
  4. shawnreum's Avatar
    Not 100% what you mean by OS reload.

    Posted via CB10
    OS reload using BlackBerry link.
    Which reloads the passport operating system.

    Factory reset only cleans out your personal data and third party apps. But a os reload actually rewrites the os files back to original. And in most cases fixes any issues with software, if software is causing the issue.

    And try not to re install backups if you can help it. Other than maybe backup contacts. As you risk putting the issue back onto the phone from the backup.
    11-15-16 05:28 AM
  5. tarmy88's Avatar
    GPS issues-img_20161117_061224.png


    I reloaded OS didn't help

    Assuming my GPS is f'd

    Posted via CB10
    11-17-16 10:43 AM

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