08-25-15 08:02 PM
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  1. Poi25's Avatar
    Poi25
    This started two days ago. It's kinda annoying me and I have no idea how to go about fixing it.

    When I trigger BlackBerry Assistant, either via mute key or with the on screen button, I hear the initializing sound and then it immediately plays the sound you hear after voice input and stops with "The voice request wasn't understood."

    It literally gives me no time to speak at all. Thoughts?
    08-18-15 11:52 AM
  2. Karan Mohal's Avatar
    Karan Mohal
    Originally Posted by Poi25
    This started two days ago. It's kinda annoying me and I have no idea how to go about fixing it.

    When I trigger BlackBerry Assistant, either via mute key or with the on screen button, I hear the initializing sound and then it immediately plays the sound you hear after voice input and stops with "The voice request wasn't understood."

    It literally gives me no time to speak at all. Thoughts?
    Seems obvious, but - have u tried a hard reset?
    08-18-15 12:07 PM
  3. Poi25's Avatar
    Poi25
    Originally Posted by Karan Mohal
    Seems obvious, but - have u tried a hard reset?
    Yea, I will try again.

    Posted via CB10 // Passport SQW100-1 // 10.3.2.2339 // Cricket Wireless
    08-18-15 01:19 PM
  4. mad_mdx's Avatar
    mad_mdx
    It's a stupid bug that still hasn't been fixed, been there for ages sadly...
    You can try reloading the. Bar for it maybe?
    08-18-15 02:41 PM
  5. apapas's Avatar
    apapas
    Originally Posted by Poi25
    This started two days ago. It's kinda annoying me and I have no idea how to go about fixing it.

    When I trigger BlackBerry Assistant, either via mute key or with the on screen button, I hear the initializing sound and then it immediately plays the sound you hear after voice input and stops with "The voice request wasn't understood."

    It literally gives me no time to speak at all. Thoughts?
    I can't remember if I read this here or somewhere else but supposedly if you click on settings, then BlackBerry Assistant, then change languages to English UK from English US.
    Restart your phone. When it boots back up, follow the same steps above to change languages back to English US.
    Restart your phone again and it supposedly works... I think this solution may have even come directly from BlackBerry.

    Hope this works for you. I'm curious.

    Posted via CB10
    08-18-15 07:05 PM
  6. mr24mrg's Avatar
    mr24mrg
    I just tried this fix and now the only way I can access assistant is through the mute button. I'll give the hard reset a try.

    Posted via CB10
    08-24-15 12:39 PM
  7. anon(2325196)'s Avatar
    anon(2325196)
    That's just the facial recognition software.

    Posted via CB10
    08-25-15 08:02 PM
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