- 01-17-2013, 02:37 AM #27
I just got a Black 9981 on Tuesday. While I am lucky that it is still working after two days, I would strongly discourage anyone from buying one. It is no different from my older silver 9981. While it might look better/cool in matt black, it is the same device with questionable build quality. I paid almost HK$20,000 at the Porsche Design store in Hong Kong - is it worth it? NO. Not at all. The main reason I bought it was that I needed to send my silver 9981 back to Porsche Design for repair - the touch pad now enters "H" every time I press it.
- 01-17-2013, 04:11 AM #28
Re: Enough is Enough
For the entire time I thought that the P9981's keyboard is also made out of metal. I guess I need to be extra careful with it now, I'm lucky that theres no chipping on my keyboard yet but it's dissapointing, costumers paid so much money for it and yet it's nowhere near their expectation.
- 01-17-2013, 08:36 AM #30
- 01-18-2013, 09:07 AM #36
You all thought the keyboard was made of metal huh? Wow.. I've never owned one but even I could tell you that's bs. If your problems are legitimate, they will be resolved by rim. Complaining on a forum isn't going to helpBB4Life
After dozens of phone calls I gave up on RIM and spoke with Porsche Design HQ in Germany. They agreed to change the device so I had to travel to Germany. I was in Berlin yesterday and they exchanged the device without a hitch. Problem solved huh?
Not so fast. Now the new device is acting up. "A" and "alt" keys are acting up. They are sticky and don't have the tactile response like the other keys. Any ideas on whether I can do something to fix the keys.
How does RIM manage to stay in business with so s...ty customer support and quality control?
BTW: It has been 14 days since I first contacted RIM and they still haven't gotten back to me nor found a solution. At least Porsche Design cares about the customer.
Well the first device which just died is now changed. And the new one has 2 keys which are sticky -don't have the tactile feedback like the other keys-. You can read the 9981 forums and see all the problems with this device. I've been one of the early adopters of both 9900 and the 9981 and for a 2k USD device you expect much higher quality.
- 01-22-2013, 07:07 AM #40
I think this is not a hate thread. It is more of an EMPATHY and support group thread. Just try to contact RIM customer service and experience the response. Best is to go out and buy a P9981 for USD2,000 and then "record down the exact feeling" when the device acts up after spending USD2,000.
- 01-22-2013, 04:57 PM #44
Sorry to hear of all your troubles guys. And I hope you guys don't flame me for my opinions especially since I didn't actually pay for mine. But while I agree that problems that make the device unusable is bad and should be dealt with by RIM or Porsche Design. Things like some keyboard paint nicking off or the leather wearing on the back I find are not reasonable issues.
Yes it's overpriced but all luxury devices are. As for service, perhaps I have low expectations but having to wait for a week or two and not having to work to get a replacement is what I consider normal. If they do eventually give me a replacement device I consider myself lucky, it's not expected.
I've had nothing but reliable use from my P'9981. Maybe it's been imbued with Crackberry Kevin Luck, I don't know.
- 01-22-2013, 09:18 PM #45
Re: Enough is Enough
You're so lucky so many people joined that competition lol (I was on of them) but yeah your P9981 has a sentimental value considering its from Kevin...I haven't got any issues with mine at the moment too...hopefully it'll stay like it
- 01-23-2013, 05:50 AM #46
I guess for those of you who have no problems with your blackberry P9981, good for you !!
Perhaps, for many of us who wanted to get a luxury phone, USD2,000 wasn't the right category we should be looking at as leather wear and keyboard nicks are acceptable norms. To me, if you are paying for something luxury there should be zero tolerance for error or complaints. In any case, a luxury item should warrant a 1:1 exchange and even to the extend of a concierge service to bring the replacement item to you. That's the kind of service I am used to (but that is just me)
- 01-23-2013, 08:32 AM #47@Dinodeal
Red Dev Z10 #00056
Nope Vertu is on a league of its own. I used several other high end phones, Motorola Aura, Nokia 8800 Arte etc. and quality wise Vertu is unchallanged. I'd have expected more from PD.
- 01-23-2013, 02:31 PM #49
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