I love my P9981 its amazing, however lately my bb button keep making Yi and my back button keep doing B$. i dont take my phone to the toilet and always use a leather cover from Porsche Design.
Any clues how to fix this? I am in Malaysia so not sure how to claim warranty
- CrackBerry Abuser
06-16-2012, 09:11 AM #2
- 159 Posts
The Glass Keypad is a very sensitive part. There are 2 to 3 flat wires that connects from the keypad to the circuit board. Depending on luck, these units may come assembled with the wires sandwiched between the keypad and circuit board. When it happens to touch a metal component it causes a short circuit.
You can either 1) open it up and tap the wires [disclaimer: of course at your own risk]. Read thread on "trackpad issues o p9981". K1za has repaied his own p9981 >> trackpad issue on p9981
or 2) order keypad from P9981 9220 parts and accessories direct from
After sending to Local RIM service centre in Malaysia... 3 weeks later they replaced me with a new P9981, no charges at all! QUALITY SERVICE Love it however I now got a different pin but at least P9981 is back in my life.
in that 3 weeks i used my 9900 its good but P9981 is so much nicer ..
- CrackBerry Newbie
07-26-2012, 03:16 PM #6
- 1 Posts
I called RIM today because I was having a similar problem. The track pad would write H or HL and then the back button would do the same. Also the keyboard would double type "." key when only 1 key was pressed. It's within 3 months so RIM is sending a new phone to me and I have to ship back my old phone. No waiting for repair I insisted on a new device. Hopefully it shows up soon.
- CrackBerry User
12-01-2012, 03:32 PM #8
- 11 Posts
possumatoj, can you please share how you contacted RIM on this ? Email ?
We have a Porsche Design Dealer here but I believe if I take it to them they will only offer repair, which will take long time.
- CrackBerry Abuser
12-03-2012, 08:16 AM #9
- 342 Posts