| | 11-01-2012, 07:09 PM Thread Author #1
SolverLabs - Terrible Customer Support - Anyone else?
Anyone else experience poor or non existent support from SolverLabs, one of the more popular developers on AppWorld? They may make good games yes, but have terrible customer service. That in my book makes them a 'poor' developer and certainly not one to stand behind, during the BB10 launch. I owned three of their games, until I realized that any OS upgrade (or reboot in some cases), will not only reset the game (high scores etc) but also all purchased credits, for example starfruit in Fruit Slash, to ZERO. You can politely (or angrily) bring this up to them and you will get NOTHING. This is the last straw for me, I foolishly spent $2.99 for 15K starfruit to see it disappear one day later, and not even have a smidgen of a response after emailing them on numerous occasions.
Purchase their games/product at your own risk. Stick with the free versions if you have to. I will attempt to get back about $9 in charges from my carrier.