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  1. cigarmapa's Avatar
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    Thread AuthorThread Author   #1  

    Default whatsapp not showing names after update

    last night my torch had a blackberry system update and after the update my whatsapp is no longer displaying names, just phone numbers. all of my whatsapp contacts are in my phone book but none of them are displaying. anyone have any idea how to fix this?
  2. rrrebo's Avatar
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    #2  

    Default

    On your Favs list, hit Menu>Refresh Favorites. If that doesn't work, try another battery pull. If that doesn't work, un/reinstall WhatsApp. If THAT doesn't work, contact WhatsApp support at WhatsApp :: Contact
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  3. cigarmapa's Avatar
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    Thread AuthorThread Author   #3  

    Default

    battery pull fixed it...should have thought of that first.
  4. A_S_T's Avatar
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    #4  

    Default Re: whatsapp not showing names after update

    Hi, I have a BlackBerry 9320 and have the same problem.....
    I have unistalled WhatsApp twice, refreshed favourites and taken out the battery and rebooted, but it still doesn't work!!!

    Please help/advise
  5. COPiSEN's Avatar
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    #5  

    Default whatsapp not showing names after update

    Just wait a little longer, it happened to me that it took 2 days to show all the names again.

    Also, when i enter a new contact in my bb contact list and he uses whatsapp it still might take a day or two for that contact to show up as available in whatsapp...

    Sent from my BlackBerry using Tapatalk
  6. munyaikk's Avatar
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    #6  

    Default Re: whatsapp not showing names after update

    I also have the same problem this morning on my BB 9320 and I just bought it last week,I hv tried taking the ba3 off and also tried to refresh my favourites but still no Joy :-(
  7. dkonigsberg_wa's Avatar
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    #7  

    Default Re: whatsapp not showing names after update

    Please follow all of rrrebo's suggestions, including the last step, if you're still having issues:
    Quote Originally Posted by rrrebo View Post
    On your Favs list, hit Menu>Refresh Favorites. If that doesn't work, try another battery pull. If that doesn't work, un/reinstall WhatsApp. If THAT doesn't work, contact WhatsApp support at WhatsApp :: Contact
    However, please contact support from within the app itself. (Settings tab -> About -> Contact support) This way, writing into support will also send us logs that help us figure out these sorts of issues.

    When you write into support, you will initially get an automated reply with some suggestions. If you have already tried these, just reply directly to that e-mail and it will get forwarded on to a human to directly answer.
    Thanked by:
    rrrebo (11-06-2012) 
  8. selectliju's Avatar
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    #8  

    Default Whatsapp contacts not showing in Blacberry

    Hello Friends,

    Instead of pulling the battery out and refreshing, do the below steps.

    1. go to settings -->security and privacy --> application permissions --> select whatsapp --> make all the options "on"


    come back and see the difference.

    thanks

    Liju

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