[EveryApp Mobile]

Customers do not deal with it, they leave...


Tim

You can do as you please

[pkcable]

Guys, PLEASE! Lets focus here. EveryApp has gone out of their way to work on this program. Lets not make a mountain out of a molehill! They are working on the program and improving/enhancing it, and YES sometimes that introduces additional issues/bugs. Cut them some slack, and let them work on it. It has been my experience that the folks at EveryApp have gone above and beyond working with us!

[EveryApp Mobile]

I have your app on my iPod Touch and gladly paid for it. I also have it on my Android tablet. However I will be not be purchasing the BB version and will be uninstalling it from my other devices. Why? I came across another thread where you were quite unprofessional toward a user with an issue and that turned me off. How do I know if I have an issue you won't treat me just as poorly? Sorry but as someone with a product that has paying customers, you need to act more professionally. To do any less damages your brand and reputation.

I will act in whatever matter I please. trbbs(forum clown) is a special case and I do not want to have anything to do with him.

The product will be constantly improved and supported for the customers who wish to use it. If you don't want to use it then don't. I'm not going to baby people.If you treat me in a certain way, I will treat you exactly the same way.

You can ask many other people in this thread that I have responded to customer emails sometimes in just 1 MINUTE.

Do you know of any customer service that responds in 1 minute? I sure don't.

Will I help my customers fix any problem they have until it's fixed. Yes.

Do you see anyone else saying that I've treated them badly? No.

[OniPod]

For some reason I get an 'Expired' error when I try to use it. Appreciate some help.

[EveryApp Mobile]

Sure, the link provided here was a trial update and set to expire. All you would have to do is download the application from Mobihand or AppWorld depending on where you purchased it.


Edit:

1 minute

[o4liberty]

I was having issues with Tapatalk and within minutes of sending them a email I was sent the fix and it was a App world issue not the developer. This is the type of developer we need very responsive to our needs hats off to tapatalk!!!!

Posted from my CrackBerry at wapforums.crackberry.com

[maddie1128]

I have go problems with the app or the developer. They have been most helpful to me and many others on here.


Sent from my BlackBerry 9850 using Tapatalk

[EveryApp Mobile]

I have go problems with the app or the developer. They have been most helpful to me and many others on here.


Sent from my BlackBerry 9850 using Tapatalk

Thank you so much maddie. I will continue to help everyone as much as I can.

[maddie1128]

You are welcome and Thank You! I love this app and besides that- I am really grateful for developers like you that care enough to still make apps for Blackberry when so many have abandoned us for Android or ios. You quick responses and fixes to peoples complaints impress me.

[wins23cor]

Thank you so much for this very wonderful update

[Mojave]

I also wish to say thank you to EveryApp Mobile for their excellent customer service. I was having some issues and I emailed EveryApp and he responded within a few minutes. EveryApp was very patient with all my questions as I was trying to explain my issues and he replied back in a friendly manner. Within a couple of days a new update was released which fixed all my issues. Thank you!!

[ba_hamilton]

More goodies heading our way soon

[tryfe]

Mobihand finally switched my version over and I was finally able to install the newest version. So far, it's working without any kinks. Great job!

Sent from my BlackBerry 9930 using Tapatalk

[jaydee5799]

Mobihand finally switched my version over and I was finally able to install the newest version. So far, it's working without any kinks. Great job!

Sent from my BlackBerry 9930 using Tapatalk

Same here! Thanks for the update!

[bklyneddie]

Same here! Thanks for the update!

How did you get them to do the update? Mine is still showing
version 1.3952 which I already have installed on my Bold 9650.

On a weird side note when I click on Tapatalk on my list I get this message,
>>>We are sorry, but this product is not available in our catalog anymore. We are sorry for the inconvenience<<<
But when I searched for "tapatalk" it comes up in the search.

[jaydee5799]

How did you get them to do the update? Mine is still showing
version 1.3952 which I already have installed on my Bold 9650.

I went to my account at Mobihand and I switched to a new version for Tapatalk...to the OS5-7 version. It took a day for them to switch it and then when I downloaded it was the right one.

[Mojave]

Love this new update. Working great with no issues.

Sent from my BlackBerry 9650 using Tapatalk

[papped]

One minor feature would be nice in the options, the setting to default to the Favorites view on launch. Saves having to view the initial screen.

Also adding the "Settings" to the menu would be nice so that you don't have to back all the way out to change the settings.

[carrickfergus]

There was an option before to view wallpapers, images, etc. in the browser. It doesn't seem to be there anymore. Is there a way to save images from the forum in the latest upgrade?

[bklyneddie]

I went to my account at Mobihand and I switched to a new version for Tapatalk...to the OS5-7 version. It took a day for them to switch it and then when I downloaded it was the right one.

Thanks jaydee. I just did the switch to new version.
So I'll see what happens. Thanks again.

[LiteBulb]

if i bought this app thru appworld, will i be able to update it via mobihand?

[tryfe]

if i bought this app thru appworld, will i be able to update it via mobihand?

That's a negative.

Sent from my BlackBerry 9930 using Tapatalk

[Ammunet91]

I deleted Tapatalk on my BB and now when I try to reinstall it I get 'Purchase Server Error, Error ID: 30220'. This is only when I try to reinstall this app in particular. I started a thread and those who replied told me to press ALT + RST in the MyWorld section of App World, but that didn't do anything. So I decided to purchase it again from MobiHand but when I chose my device I got 'This product is not compatible with Torch 9860'?

[EveryApp Mobile]

I deleted Tapatalk on my BB and now when I try to reinstall it I get 'Purchase Server Error, Error ID: 30220'. This is only when I try to reinstall this app in particular. I started a thread and those who replied told me to press ALT + RST in the MyWorld section of App World, but that didn't do anything. So I decided to purchase it again from MobiHand but when I chose my device I got 'This product is not compatible with Torch 9860'?

9570, Bold 9000, Bold 9650, Bold 9700, Bold 9780, Bold 9790, Bold 9900, Bold 9930, Curve 8330, Curve 8350i, Curve 8520, Curve 8530, Curve 8900, Curve 8910, Curve 8930, Curve 8980, Curve 9300 3G, Curve 9330 3G, Curve 9360, Pearl 9100 3G, Pearl 9105 3G, Pearl Flip 8220, Pearl Flip 8230, Storm 9500, Storm 9530/9530T, Storm2 9550/9520, Style 9670, Torch 2 9810 / 9850, Torch 9800, Tour 9630

[tryfe]

9570, Bold 9000, Bold 9650, Bold 9700, Bold 9780, Bold 9790, Bold 9900, Bold 9930, Curve 8330, Curve 8350i, Curve 8520, Curve 8530, Curve 8900, Curve 8910, Curve 8930, Curve 8980, Curve 9300 3G, Curve 9330 3G, Curve 9360, Pearl 9100 3G, Pearl 9105 3G, Pearl Flip 8220, Pearl Flip 8230, Storm 9500, Storm 9530/9530T, Storm2 9550/9520, Style 9670, Torch 2 9810 / 9850, Torch 9800, Tour 9630

9850/9860 is pretty much the same device. One is cdma & the other is gsm. Shouldn't it work?

Sent from my BlackBerry 9930 using Tapatalk