Yeah you don't have data on the phone or it's not working. does it show 1xev or 1XEV. If it's lowercase that means you don't have data. i bet you don't get bbm msgs
is your phone provisioned correctly? I was going to suggest checking your application permissions, but if you can't even get on the internet, then i'd lean towards provisioning.
If you can't even launch the browser, i'd contact customer service.
Yeah you don't have data on the phone or it's not working. does it show 1xev or 1XEV. If it's lowercase that means you don't have data. i bet you don't get bbm msgs
i tokk it in and thats what the problem was. he had to reset the phone