[vndlewis]

If I remember correctly, you need to change the name of the docs 2 go alx file in order to get sheets to go. I never had it. I need it, but have not searched for the forum for directions.

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[Curvy_8320]

Many thanks for the detailed reply. However there is a problem which I had posted on an earlier thread. I have installed Desktop Manager on my laptop which has vista. After installation no icon starts to appear on the desktop. If i go into the relevant folder and double click rimdevicemanager.exe, nothing happens. When i double click loader.exe, a screen appears asking my to identify the port on which BB is connect, which infact already is connected via usb cable. The check box saying "automatic detection" is dead

now what to do?

[ClintRo]

Re-install??

[Curvy_8320]

Done that too. but its the same. what am i doing wrong?

[BooYaa9050]

The same thing happened to me as well. I'll try the uninstall / reinstall.

[Curvy_8320]

i downloaded and installed the wrong version. I think i have found the right desktop manager. will install it today

[ClintRo]

It should be desktop manager 4.6

Try this link!!!

https://www.blackberry.com/Downloads...pGgLiuQTai+A**

Then click on the drop down and select the fourth item down it should be Blackberry Desktop Software v4.6

[Curvy_8320]

i installed 4.5 yesterday. its working. but still no excel/spread sheet(:

[Curvy_8320]

Clintro, there is nothing appearing in "Device application screen".....

what to do now?

[ClintRo]

Is your BB connected to the computer?

[bhk8743]

Try opening on a computer, then save as google doc, then use google mobile app to easily view.

Cheers

[Curvy_8320]

yes ofcourse bb is connected to laptop via usb cable...

[ClintRo]

Lol sorry so your pin number is showing up as a connected device in the bottom of the DM window?

Because you should have some things showing up in that screen if you have an OS on your BB

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[azharsaadat]

i have standard edition now how can i get excel option without paying

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[ClintRo]

Excel is in the trial. At least is was in mine

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[Motorcycle Mama]

To upgrade your Documents to Go, open Word to Go on the device. Press Menu and select Check for Updates. If you haven't registered, it will prompt you to register. Once you are registered, you will be sent an email with the upgrade download link.

[Curvy_8320]

Yes it shows the PIN at the bottom.

I'll also try today what MMama is suggesting. But Mama on which address it will send the link? I dont have a data plan yet. I am using an unlocked BB 8320.

[Motorcycle Mama]

It will send it to whatever email address you input. However, it's going to send you an OTA link, which in your situation isn't going to work.

So, this is what you need to do instead.

DocID: 14179 - How do I install Documents To Go on my BlackBerry smartphone?

Follow the steps under Alternate Installation since you can't use OTA.

[azharsaadat]

thanks, followed intructions. it send link now have excel

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[Curvy_8320]

Many thanks all of you for helping me out. I got a BIS plan from my service provider. Then I downloaded Docs to go new version via gprs and got excel it working fine. I am happy

By the way I have started a new thread on a problem about receiving emails after delay. would appreciate your help there too. thanks