-
Your not doing nothing wrong. The software is just complete and utter crapware. I talked to them on the phone about the numerous issues and though they where nice and gave me a $5 credit, they where seemingly oblivious to the problems saying they had only one complaint. I told them to go to the various forums. So, where to begin........
No landscape support.
Loses local files no matter which method you use to upload.
Almost total failure rate on downloads direct to the phone.
Will not load without being able to make and internet connection.
Does not use standard Blackberry shortcuts, not even the obvious ones like the back button.
No way to tell if a book in the library is completely there. I thought the trash can would have been and indicator, but if a file is incomplete or corrupt regardless it freezes up the app with no way to back out of your mistake. Total fail there. You can get out of the app, but it continues running in the backround frozen sucking down memory at and alarming rate.
*As a side note to last, on the rare occasion it works properly memory use is negligible. Credit where credit is due.
Will not use bluetooth remote. I mean, c'mon folks. Other apps may not either (Podtrapper) but at least they give you the option of using the buttons on the phone for useful things like pausing and starting. That program was written by a kid in his basement and is light years ahead of this garbage. Hopefully audible is as responsive to their customers needs as he is. They of course do this for their day job.
Slow. Really slow.
I appreciate that their customer service seems to care, but this app is worse than the crappy firmware our phones originally came with. If anyone else is as unhappy as me let them know by phone. You get and actual American so they do speak your language. It ain't gonna get fixed if people don't let them know and at 8 to 23 bucks a month it should work. Though they are and internet company they apparently don't use the internet too often there so a call may be the only way.
I will say this right now on the off chance one of their engineers actually makes it into a forum. As a long time Audible customer, I'm tired of apps for my devices that make it all but unusable on anything but my computer. The only thing their software seems to run good on is the Ipod/Iphone and the computer. Works like crap on my TomTom, my Garmin, my Omnia and my Storm. Get with the program or your gonna lose a customer with 2 Platinum accounts. You didn't have any complaints because most people downloaded, saw how bad it was and uninstalled it without ever making a complaint. For gods sakes your Amazon. Apple is your competition, not your friend. Support the devices that eat them up, not the devices that make them stronger.
And yes they got the same complaint on there own forum/customer service if thats what you call it.
05-20-09 09:36 PM - Good feedback. However, I am just pleased that there is finally a software release that (barely) works! We have finally caught up with my Treo from 2003!Your not doing nothing wrong. The software is just complete and utter crapware. I talked to them on the phone about the numerous issues and though they where nice and gave me a $5 credit, they where seemingly oblivious to the problems saying they had only one complaint. I told them to go to the various forums. So, where to begin........
No landscape support.
Loses local files no matter which method you use to upload.
Almost total failure rate on downloads direct to the phone.
Will not load without being able to make and internet connection.
Does not use standard Blackberry shortcuts, not even the obvious ones like the back button.
No way to tell if a book in the library is completely there. I thought the trash can would have been and indicator, but if a file is incomplete or corrupt regardless it freezes up the app with no way to back out of your mistake. Total fail there. You can get out of the app, but it continues running in the backround frozen sucking down memory at and alarming rate.
*As a side note to last, on the rare occasion it works properly memory use is negligible. Credit where credit is due.
Will not use bluetooth remote. I mean, c'mon folks. Other apps may not either (Podtrapper) but at least they give you the option of using the buttons on the phone for useful things like pausing and starting. That program was written by a kid in his basement and is light years ahead of this garbage. Hopefully audible is as responsive to their customers needs as he is. They of course do this for their day job.
Slow. Really slow.
I appreciate that their customer service seems to care, but this app is worse than the crappy firmware our phones originally came with. If anyone else is as unhappy as me let them know by phone. You get and actual American so they do speak your language. It ain't gonna get fixed if people don't let them know and at 8 to 23 bucks a month it should work. Though they are and internet company they apparently don't use the internet too often there so a call may be the only way.
I will say this right now on the off chance one of their engineers actually makes it into a forum. As a long time Audible customer, I'm tired of apps for my devices that make it all but unusable on anything but my computer. The only thing their software seems to run good on is the Ipod/Iphone and the computer. Works like crap on my TomTom, my Garmin, my Omnia and my Storm. Get with the program or your gonna lose a customer with 2 Platinum accounts. You didn't have any complaints because most people downloaded, saw how bad it was and uninstalled it without ever making a complaint. For gods sakes your Amazon. Apple is your competition, not your friend. Support the devices that eat them up, not the devices that make them stronger.
And yes they got the same complaint on there own forum/customer service if thats what you call it.
Thanks for the heads up on this!05-21-09 01:31 PM
