ING Direct Ap, BEAM_Agent error

**Y-Chromosome** · 02-08-2013, 11:40 AM

I can't start the ING direct Ap.

I keep getting this error:

! (symbol)
Error starting
ING_DIRECT: Module
'BEAM_Agent' not found.

Anyone else got this?
Any ideas on what's causing it?
Anyone know what a BEAM Agent is and why I'd want to find it?

**MADBRADNYC** · 02-08-2013, 02:59 PM

Originally Posted by Y-Chromosome

I can't start the ING direct Ap.

I keep getting this error:

! (symbol)
Error starting
ING_DIRECT: Module
'BEAM_Agent' not found.

Anyone else got this?
Any ideas on what's causing it?
Anyone know what a BEAM Agent is and why I'd want to find it?

Hmmm.
Was it working previously?
If so, I am surprised that you say that the on-device ING application was working for you.

Unless you’re speaking of a BB10 Application that I do not know about, I have found that it has not worked for me for quite a few months on BBOS and I can no longer download it direct from AppWorld.
When I try, I only receive a launcher to the site and not an on-device application.

Actually INGDirect exists no longer, as it has been purchased by CapitalOne.
The old site was https://home.ingdirect.com/
Now it is https://home.capitalone360.com/
You will be re-directed to the CapitalOne site when attempting to access the old INGDirect link.

So possibly that is why (if) you have retained the old on-device application somehow, it is no longer working for you? I’m not sure, but it would make sense to me.

**Y-Chromosome** · 02-08-2013, 04:48 PM

It was working up until this week when my entire system crashed and I had to re-install the entire OS. I'm running a Torch 9800 on OS 6.
Perhaps I should have been more specific. It was the ING DIRECT Canada App.
FYI,
ING Direct Canada is being sold to Scotiabank. I imagine it is ING Direct USA that is being sold to Capital One. Customers have been advised that ING Direct Canada will continue to operate as a wholly owned subsidiary. My online account is still accessible and everything is still ING. No rebranding. (Paused to login while writing this post.)
Web site is still active. http://www.ingdirect.ca/en/
I'm pretty certain this is a software glitch, possibly related to muy recent crash and recovery.
As I understand it, Ap-world filters by device capability and carrier so another phone on another carrier in another country is not going to show the same App availabilty.

Good news though. As I typed this I noticed an email address on the App world page for ING DIRECT Canada, so I'll see if I get any joy out of them.

**MADBRADNYC** · 02-08-2013, 05:49 PM

Originally Posted by Y-Chromosome

I'm running a Torch 9800 on OS 6. Perhaps I should have been more specific. It was the ING DIRECT Canada App.

Ahh, I see.
Yes, those details could make a world of difference, as your profile doesn't indicate your device or location.
Sorry, I guess I obviously cannot assist you with that.
Hope it works out well for you!

**ING DIRECT Canada** · 02-10-2013, 06:56 PM

Hi Y-Chromosome,

Thank-you for your question. Sorry for the issues you are having with the ING Direct App. Would you please e-mail clientservices@ingdirect.ca . They will be able to help you fix the issue.

**Y-Chromosome** · 02-11-2013, 11:12 AM

Originally Posted by ING DIRECT Canada

Hi Y-Chromosome,

Thank-you for your question. Sorry for the issues you are having with the ING Direct App. Would you please e-mail clientservices@ingdirect.ca . They will be able to help you fix the issue.

I did an uninstall - re-install and it seems to have fixed the issue.