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  1. meghanwhite12's Avatar
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    Thread AuthorThread Author   #1  

    Unhappy Blackberry Kobo App help

    I recently downloaded the kobo app on my curve , everytime i try to read a book it says book must have the first chapter
  2. anthogag's Avatar
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    #2  

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    Kobo was working fine for me. I downloaded an upgrade and is stopped working properly.

    I deleted Kobo and reinstalled it from App World and now it's working again

    Actually I get that message for one book I bought today. It opens on the playbook and desktop computer but on my phone (after Kobo upgrade) I get the "must have first chapter message"
    Last edited by anthogag; 04-10-2012 at 08:05 PM.
  3. apengue1's Avatar
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    #3  

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    The very first time I installed Kobo on my Bold.. Oh.. What a nightmare! I immediately deleted it. I recently reinstalled it and its working fine.

    Did you try another book? Maybe it was just that one?

    My advice would be to reinstall it, with battery pulls in between. See how that goes.
  4. berrydroidapple's Avatar
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    #4  

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    I thought it was just me and my Curve having this issue, LOL. I do have a rule that if an applicaton doesn't work properly or fizzles within my first 2 attempts to use it, it's off my phone.
    You Create Your Reality
  5. Y-Chromosome's Avatar
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    #5  

    Default Re: Blackberry Kobo App help

    I am having this exact issue. I contacted Kobo via the web site. They emailed me back to get the name of the book then simply refunded the price as store credit. No attempt at all at a technical solution. The book works fine on playbook but won't open on the phone so l feel kinda bad taking a full refund.
    I wonder how many free books they'll hand out before they decide to fix the issue.
    How hard can it be to program an e-reader. It's just text for crying out loud.
  6. MusicMtl's Avatar
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    #6  

    Default Blackberry Kobo App help

    Exactly the same problem here and exactly the same 'solution'. Ridiculous... I want to read the book on my BB! Fix the app!

    Sent from my BlackBerry 9810 using Tapatalk
    herbyw55 likes this.
  7. #7  

    Default Re: Blackberry Kobo App help

    Add me to the club. All of a sudden it started giving me this silly error.
    Quick Help BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 10.2.1|Sideloading apps: BB10/PlayBook | Update/Reload Software: BB7.1- - PlayBook - BB10 | Debrick: BB7.1- - PlayBook - BB10 | Backup 3rd Party Apps: BB7.1- - PlayBook & BB10: Just use BB Link | Battery Saving: BB7.1- - PlayBook - BB10

    Got a question? diego.nei@mobilenations.com | My Apps: Papo GP | Papo GP 10 | My Channel: Project Management BBM Channel

  8. Y-Chromosome's Avatar
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    #8  

    Default Re: Blackberry Kobo App help

    See below my latest exchange with Kobo. Don't hold your breath, but at some point they will get sick of giving refunds to anyone who owns a BB. It's probably some bug to do with the DRAM which was a stupid idea in the first place.
    __________________________________________________ _
    Response Via Email (Ginny E)
    Hello Y-,
    Thank you for your reply. Kobo is working to correct the issue and the next update should solve this problem.

    Sincerely,
    The Kobo Team
    _________________________________
    Customer By Email (Y-Chromosome)
    Thanks for the refund. What I really want is working software. I will advise the others on the BB user's forum to do as I did and get their refund. Many people are facing this exact bug. In the long term it will probably be better to fix the bug than to keep refunding money.

    Regards
    Y-C
  9. #9  

    Default Re: Blackberry Kobo App help

    Ah, at least we have a "Next update" mention...
    Quick Help BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 10.2.1|Sideloading apps: BB10/PlayBook | Update/Reload Software: BB7.1- - PlayBook - BB10 | Debrick: BB7.1- - PlayBook - BB10 | Backup 3rd Party Apps: BB7.1- - PlayBook & BB10: Just use BB Link | Battery Saving: BB7.1- - PlayBook - BB10

    Got a question? diego.nei@mobilenations.com | My Apps: Papo GP | Papo GP 10 | My Channel: Project Management BBM Channel

  10. radiomark's Avatar
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    #10  

    Default Blackberry Kobo App help

    Kobo doesn't give a hoot about BlackBerry. I can't change the font size on my Kobo reader for my 9930. . You'd be best to simply delete Kobo and use Kindle for BlackBerry.

    Sent from my BlackBerry 9930 using Tapatalk
  11. ljfong's Avatar
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    #11  

    Default Re: Blackberry Kobo App help

    Kobo on BlackBerry is a mediocre app, but the one for PlayBook is pretty good.
  12. Y-Chromosome's Avatar
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    #12  

    Default Re: Blackberry Kobo App help

    I have Kindle, but Kindle and Kobo don't always offer the same books or at the same price. Kindle is also a side-loaded rather than a native Ap on the Playbook and tends to freeze up, whereas Kobo on playbook is pretty bug free.
    Frankly I'm not entirely satisfied with how either company is treating BB and/or Playbook users.
    I would love a bug-free native BB and native Playbbok ap that seamlessly shares between devices.
    I suppose this is where all the BB and Playbook hetred derives from. It's not the devices though, it's the developers. It's like there's a conspiracy amongst developers to kill RIM by screwing over or ignoring its clients.
  13. Y-Chromosome's Avatar
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    #13  

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    Still having this issue. Any news?
  14. Starryk's Avatar
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    #14  

    Default Kobo

    I am dealing with the same issue.. pain in the ****... my Tablet is giving me grief - so thought I would try the phone... its gonna be one of those weeks
  15. Y-Chromosome's Avatar
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    #15  

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    This is still ongoing. The reviews on App World (or whatever it's called now) is just a string of complaints.
    I'm curious if the delay has anything to do with the fact that Chapters-Indigo sold Kobo to a Japanese company, Rakuten Inc.
    This is the latest I got from Kobo today.


    Subject
    Issue report: Wed Feb 20 23:08:42 America/New_York 2013
    Discussion Thread
    Response Via Email (Alexandra F) 02/21/2013 03:55 PM
    Hello Y,
    Thank you for contacting Kobo Customer Care,
    At this time since the update for Blackberry was released it has interfered with the Kobo App which is why you receive this error message.
    Our development team is working on a resolution however at this time we do not have a time frame to give in which the fix will be released.
    You are still able to access your books on the Kobo Desktop App as well as most other eReader's and through Apple and Android devices.

    I apologize for the inconvenience this may have caused you.

    If you have any further questions or concerns feel free to contact us again.
    Answers to our most common questions can be found at: Help - Kobo Support

    Sincerely,

    The Kobo Team
    Auto-Response 02/20/2013 11:10 PM
    Thank you for contacting Kobo Customer Care. Your question has been received and you can anticipate a response within 24-48 hours.
    Customer By Email (Y-C) 02/20/2013 11:10 PM
    User's comments: getting "Book must have the first Chapter" error on all titles. Why won't you fix this?

    Application Name: Kobo

    Application Version: 4.2.1

    License key: null

    BB Device Model: 9800

    BB Apps Version: 6.0.0.747

    BB Platform Version: 6.6.0.249

    Display language: English

    Input language: English

    Current network: TELUS

    Country code: CAN

    SIM Home network: MNC=#;MCC=#


    Y-C
    Sent from my BlackBerry

    Question Reference #130220-001790
    Product Level 1: Blackberry
    Product Level 2: Mobile - Bold
    Category Level 1: Books
    Date Created: 02/20/2013 11:10 PM
    Last Updated: 02/21/2013 03:55 PM
    Place Of Purchase:
    Geo Interaction:
    Incident Language: English
    Phone Number:
    Country: United States (US)

    Troubleshooting


    Source Email
    help@kobo.com


    First Name


    Last Name


    Kobo Account


    Question
    Last edited by Y-Chromosome; 02-21-2013 at 03:45 PM. Reason: typo
  16. Guntis Stirna's Avatar
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    #16  

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    Still having the same issue. No fix so far for BB9900.
    herbyw55 likes this.

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