1. hunoosh's Avatar
    Ok....I am getting really upset about this but I have tried to be patient. Anyone else ever have issues with Customer Service? I emailed and send more than a couple tickets and they haven't gotten back to me. Are they on vacation?!?! I transferred my app from my 9800 to 9810 using the transfer tool they provide. It sent me an email with a "key code" then went to use it and it says its being used for another PIN! So I tried the tranfer tool again and got the same email and same code! This is so frustrating. It's not like it a free app or anything!! Does anyone or has anyone else had success with another way? :-(
    09-25-11 01:28 PM
  2. vzw8830's Avatar
    i know this doesnt help you.
    but good luck, ive never gotten a response from their cs dept. youre better off getting help through crackberrys site if thats where you purchased the app.
    09-25-11 02:42 PM
  3. stormsurvivor's Avatar
    All you get from Bellshare are auto-send form replies. Their support is amongst the worst!
    kam2958 likes this.
    09-25-11 03:22 PM
  4. ecksdog's Avatar
    No cs at all. A big thumbs down. Search for some of my rants on here.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-25-11 07:21 PM
  5. John Yester's Avatar
    I will pass the word to their higher ups.

    I have never had an issue, but I have direct contact. This should not matter.


    Sorry to hear about this, and I will try to get you an answer right away!
    09-25-11 07:45 PM
  6. hunoosh's Avatar
    Sad to see I'm not the only one. But I was starting to take it personal. :-/ Funny though I finally got someone to reset things for me. Such great talent there, too bad the Customer CARE isn't as great.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-25-11 10:18 PM
  7. Mikey_T's Avatar
    Bellshare has the worst customer support I've ever experienced.

    I've been having problems with buggy homescreen wallpaper issues in BeWeather since I started using it with my Torch last year. I've sent a dozen emails to customer support and only ever received 2 replies. The first one was a message asking for information I'd already provided; the second was a note asking if my problem had been resolved.

    Unbelievable.

    I've even posted in several threads on their company web forum for BeWeather/BerryWeather with no response.

    I'll never buy another Bellshare app; just not worth the aggravation if there's any issues.
    09-26-11 12:04 PM
  8. GingerSnapsBack's Avatar
    If you bought it from CB or Mohiband or whatever it's called, all I had to do when I swapped from my Curve to my S2 was change the PIN on my account, download the app and enter the activation key. Worked fine.

    There are a lot of other gripes on here about BellShare not responding to emails. Apparently, they don't care.
    09-26-11 02:43 PM
LINK TO POST COPIED TO CLIPBOARD