I did not get that exact error when I purchased berrybuzz but I do know if you know or have your order number plus the email you can request another activation code or license key . You have to go to the bellshare website home page and click on the support tab and follow instructions
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Yes it is kinda weird an I know they are slow took 8 hrs to resolve mine and just had to kinda guess on something that made mine register they never really told me what to do but I always got a number unlike that kinda code error message. Id send them more emails . Hopefully you will get some kind of answer
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