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  1. vqc61's Avatar
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    Default Ascendo DataVault Sync Problem

    Is anyone using DataVault with BB DM 7.1.0.32? If so, do you have any problems syncing? When I clicked on the "Sync Add-Ins" button, the synchronization pop-up windows appeared for less than a second then disappeared. If you figured out how to solve this problem, please share it with me. I've tried to contact Ascendo, but their tech support is very non-responsive. Thanks in advance.
  2. Coach Bill's Avatar
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    Default

    Quote Originally Posted by vqc61 View Post
    Is anyone using DataVault with BB DM 7.1.0.32? If so, do you have any problems syncing? When I clicked on the "Sync Add-Ins" button, the synchronization pop-up windows appeared for less than a second then disappeared. If you figured out how to solve this problem, please share it with me. I've tried to contact Ascendo, but their tech support is very non-responsive. Thanks in advance.
    I have same issue with v7.1.0.755 on Verizon. This is a recent occurrence, but I can't figure out what the issue is. I will contact Ascendo tech support also. I have had some luck in the past contacting them.
  3. Coach Bill's Avatar
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    Quote Originally Posted by vqc61 View Post
    Is anyone using DataVault with BB DM 7.1.0.32? If so, do you have any problems syncing? When I clicked on the "Sync Add-Ins" button, the synchronization pop-up windows appeared for less than a second then disappeared. If you figured out how to solve this problem, please share it with me. I've tried to contact Ascendo, but their tech support is very non-responsive. Thanks in advance.
    I just received the following message from Ascendo Tech Support:


    1. Please clean uninstall (see link below) all versions of Blackberry Desktop(both v5 and v6 and v7) from your computer, then install only v7 of Blackberry Desktop AS ADMINISTRATOR

    KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software

    How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software - BlackBerry Forums Support Community

    2. Re-install DataVault Desktop and select DataVault checkbox in Add-Ins section of Blackberry Desktop.

    3. Click "Sync" button in Add-Ins section of Blackberry Desktop.

    Cheers,



    Alli

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