- CrackBerry User
- 11 Posts
Ascendo DataVault Sync Problem
Is anyone using DataVault with BB DM 126.96.36.199? If so, do you have any problems syncing? When I clicked on the "Sync Add-Ins" button, the synchronization pop-up windows appeared for less than a second then disappeared. If you figured out how to solve this problem, please share it with me. I've tried to contact Ascendo, but their tech support is very non-responsive. Thanks in advance.
- 12-10-12, 09:51 AM #2
- 12-11-12, 10:15 AM #3
1. Please clean uninstall (see link below) all versions of Blackberry Desktop(both v5 and v6 and v7) from your computer, then install only v7 of Blackberry Desktop AS ADMINISTRATOR
KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software
How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software - BlackBerry Forums Support Community
2. Re-install DataVault Desktop and select DataVault checkbox in Add-Ins section of Blackberry Desktop.
3. Click "Sync" button in Add-Ins section of Blackberry Desktop.
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