Need Help: BBM Contacts Won't Restore

[ntepperman]

Hi all:

I've been searching for an answer to my problem for the last 2 hours with no luck. I've found answers that work for *older* Desktop Manager software, or *newer* device OS's, but I have not been able to find anything that will work for my configuration.

I could really use some help, or a point in the right direction. I've tried to provide all the relevant information, but if I've missed something, please let me know and I'll post it ASAP.

The Specs:
- Bold 9700
- Core v5.0
- BlackBerry Messenger v4.7.0
- Desktop Manager/ Software v6.0.1.18

The History:
- My workplace was originally running Enterprise Server for the handful of people using Blackberries
- We decided to add a number of new users, and switched to Enterprise Server express at the same time
- When that change took place, it created duplicates (on my handheld only) for all of my contacts, email folders, etc.
- I let it go for a few months and just worked around it.
- Eventually (today) I decided to deal with the problem.
- I did a full back-up of my device using DM 6.0.18
- On my handheld, I went to Options -> Security Options -> Security Wipe
- I selected only the option for "Emails, Contacts, etc."
- I wiped the device
- I renewed my Enterprise activation
- I restored my SMS & MMS messages, PINs, etc.

The Problem:
- My BBM contacts and conversations did not restore
- In DM 6.0.1.18 -> "Restore" -> "Select device data and settings", the option to select 'BlackBerry Messenger' to restore is dimmed, and the explanation says that "[d]immed entries are read-only data types and cannot be restored."
- There's no Restore option from the device itself

[ntepperman]

Here's another question:

If I was running:
BBM 4.7.0;
BBCore 5.0;
DM 6.0.1.18;

Why would DM not automatically be upgrading me to BBM 5.0 once that was available? I hit the "Update My Device" button regularly, but not once did it offer the update.

Is that always considered a manual update?

[geonap]

did you figure this out ?