1. bb1010's Avatar
    I find, on average twice a day, that the fingerprint sensor will fail to wake and unlock my KeyOne, even after repeated tries with different registered fingerprints.

    The phone's processor isn't under any strain at the time, and the only way to wake it in these situations is to press the power key on the side. Then the fingerprint sensor works to wake the phone after that.

    99% of the time the fingerprint sensor works fine to wake the phone, but I'm confused about the odd occasions it doesn't. Does the phone go into a "deep sleep" mode which prevents the sensor from registering a finger?
    05-17-17 04:25 AM
  2. NG888's Avatar
    I find, on average twice a day, that the fingerprint sensor will fail to wake and unlock my KeyOne, even after repeated tries with different registered fingerprints.

    The phone's processor isn't under any strain at the time, and the only way to wake it in these situations is to press the power key on the side. Then the fingerprint sensor works to wake the phone after that.

    99% of the time the fingerprint sensor works fine to wake the phone, but I'm confused about the odd occasions it doesn't. Does the phone go into a "deep sleep" mode which prevents the sensor from registering a finger?
    I've been experiencing this from day one, and also, double tap sometimes doesn't wake device.
    05-17-17 05:07 AM
  3. Lobwedgephil's Avatar
    Same exact experience since I got the phone as well, works most of the time. But there are many times where the fingerprint sensor doesn't do anything. Hopefully a software update can fix or improve this.
    05-17-17 09:53 AM
  4. Bostil1987's Avatar
    Same exact experience since I got the phone as well, works most of the time. But there are many times where the fingerprint sensor doesn't do anything. Hopefully a software update can fix or improve this.
    Same for me. Do you think the Scanner is perhaps Set into a Kind of sleep-mode in order to save battery?
    05-19-17 05:25 AM
  5. Lobwedgephil's Avatar
    Could be, but I hope not. Battery is good enough, but not being able to reliably unlock the phone is an issue. Guessing software update can fix it.
    05-19-17 05:31 PM
  6. apt-get's Avatar
    Can confirm this bug on version AAK879. Experienced it today for the first after two days of use. Occured twice and not even after a long time period.
    Yesterday 02:14 PM
  7. conite's Avatar
    Update to AAL093, or wait for further regular updates. I'm sure these little things will be ironed out.
    http://54.247.87.13/softwareupgrade/BBM/
    Yesterday 02:34 PM
  8. Lobwedgephil's Avatar
    Update to AAL093, or wait for further regular updates. I'm sure these little things will be ironed out.
    Index of /softwareupgrade/BBM
    Does AAL update fix it?
    Yesterday 05:57 PM
  9. conite's Avatar
    Does AAL update fix it?
    I can't say. I don't have my KEYᵒⁿᵉ yet. I've heard it fixes a number of things though.
    jamesharmeling likes this.
    Yesterday 05:58 PM
  10. fanisk's Avatar
    Can confirm this bug on version AAK879. Experienced it today for the first after two days of use. Occured twice and not even after a long time period.
    I have the same version but never faced with such an issue.
    Today 01:55 PM
  11. bluesnowuk's Avatar
    From my observations, i have noticed that my devices finger sensor only doesn't wake phone after it has been in my pocket for an hour or so. I use the power button to wake screen then use finger sensor as normal.
    Before i noticed the thread i just thought it was in a deep sleep and hadnt thought it a problem.
    Today 02:03 PM

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