06-27-17 10:07 AM
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  1. anon(10266935)'s Avatar
    anon(10266935)
    Hi everyone, I'm Mattia and I'm new in this community. First of all, I love my new BlackBerry Keyone so much. But...I found a bug in the BlackBerry Camera app. It happens only when saving photo and video on the SD card. The issue regard Settings menu. I have a SanDisk Extreme Pro microSD, 32GB, class 10, U3, ecc ecc. No problem the speed, it's a microSD with very high performance. But the camera app often thinks that the SD isn't a class 10, and show me (in Video Resolution Setting Menu) only 720p options. If I close and restart the app, sometimes the issue disappear. But not always. Other times the issue remains. It's casual, but the problem is always present. Maybe an update can solve it? Thanks
    06-26-17 04:07 PM
  2. Bla1ze's Avatar
    Bla1ze
    CB OG
    What firmware are you currently on?
    06-26-17 05:14 PM
  3. anon(10266935)'s Avatar
    anon(10266935)
    Originally Posted by Bla1ze
    What firmware are you currently on?
    AAL682
    06-26-17 05:23 PM
  4. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Maybe because it's sdhc instead of sdxc? Just a stab in the dark.
    06-26-17 05:59 PM
  5. jamesharmeling's Avatar
    jamesharmeling
    Trusted Member
    Yep. I rarely make videos, but I was just able to recreate what you are talking about. I'll post screenshots if I can reproduce it again.
    06-26-17 07:12 PM
  6. jamesharmeling's Avatar
    jamesharmeling
    Trusted Member
    Got it. Sometimes it shows ALL the video resolutions, sometimes it only shows 3 options. Took a reboot to get all options back. Bug on the "BlackBerry Camera app"-screenshot_20170626-201301.pngBug on the "BlackBerry Camera app"-screenshot_20170626-202135.png
    06-26-17 07:23 PM
  7. psychofox13's Avatar
    psychofox13
    I could not replicate this issue I use a 64GB Samsung card, though. I've had nothing but issues with SanDisk, and I don't ever plan on buying them again.
    06-26-17 09:16 PM
  8. anon(10266935)'s Avatar
    anon(10266935)
    Originally Posted by kbz1960
    Maybe because it's sdhc instead of sdxc? Just a stab in the dark.
    Yes, my SD is HC. Keyone doesn't recognize sdhc? Only xc? I didn't know that
    Last edited by Tibilon; 06-27-17 at 04:16 AM.
    06-27-17 02:31 AM
  9. anon(10266935)'s Avatar
    anon(10266935)
    Originally Posted by jamesharmeling
    Got it. Sometimes it shows ALL the video resolutions, sometimes it only shows 3 options. Took a reboot to get all options back. Click image for larger version.  Name: Screenshot_20170626-201301.png  Views: 54  Size: 334.3 KB  ID: 426024Click image for larger version.  Name: Screenshot_20170626-202135.png  Views: 54  Size: 328.6 KB  ID: 426025
    Oh yes, this is the problem. Thanks for the screenshots. In your opinion, an app update may solve the issue?
    06-27-17 02:33 AM
  10. anon(10266935)'s Avatar
    anon(10266935)
    Originally Posted by psychofox13
    I could not replicate this issue I use a 64GB Samsung card, though. I've had nothing but issues with SanDisk, and I don't ever plan on buying them again.
    Oh, really? bad notice. I was thinking that SanDisk is the best brand in SD world, but maybe I'm in error in future I'll try Samsung cards. Thanks for the feedback
    06-27-17 04:15 AM
  11. jamesharmeling's Avatar
    jamesharmeling
    Trusted Member
    Originally Posted by Tibilon
    Oh yes, this is the problem. Thanks for the screenshots. In your opinion, an app update may solve the issue?
    Seems very much like an app update is in order. Don't see how it can be connected to an sd card problem. Where we save videos wouldn't seem to affect what the app is doing before a video is even taken. I believe you are right, it's a simple bug.
    06-27-17 05:19 AM
  12. anon(10266935)'s Avatar
    anon(10266935)
    Originally Posted by jamesharmeling
    Seems very much like an app update is in order. Don't see how it can be connected to an sd card problem. Where we save videos wouldn't seem to affect what the app is doing before a video is even taken. I believe you are right, it's a simple bug.
    Perfect, thank you so much
    jamesharmeling likes this.
    06-27-17 05:35 AM
  13. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Originally Posted by Tibilon
    Yes, my SD is HC. Keyone doesn't recognize sdhc? Only xc? I didn't know that
    It does both. I don't know if the other does the settings you want. I'm just guessing.
    06-27-17 09:00 AM
  14. anon(10266935)'s Avatar
    anon(10266935)
    Originally Posted by kbz1960
    It does both. I don't know if the other does the settings you want. I'm just guessing.
    Ok, thanks. Maybe it's only a little bug
    kbz1960 likes this.
    06-27-17 10:07 AM
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