10-30-16 10:52 AM
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  1. MPG Vancouver's Avatar
    MPG Vancouver
    This issue has been happening for some time now. An email arrives and I see the notification. If I let the notification pass and then open the Hub, the new email doesn't appear even if I apply refresh. If I go to the Hub widget, I can see the new email and open it from there. Once I've opened the email, then the Hub automatically updates.

    Posted via the CrackBerry App for Android
    10-10-16 10:14 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Sounds like the MM notifications are faster than the hub.....
    10-11-16 06:21 AM
  3. ray689's Avatar
    ray689
    Not they aren't jaydee. Original poster, check you sync settings on your hub.

    Posted via the CrackBerry App for Android
    10-11-16 07:55 AM
  4. MPG Vancouver's Avatar
    MPG Vancouver
    Originally Posted by ray689
    Not they aren't jaydee. Original poster, check you sync settings on your hub.

    Posted via the CrackBerry App for Android
    Settings are Push for my Exchange accounts, and Every 5 minutes + Use Push if supported for my Gmail accounts. The issue I've observed holds true for both Exchange and Gmail accounts.

    Posted via the CrackBerry App for Android
    10-11-16 01:49 PM
  5. ray689's Avatar
    ray689
    The below was posted by BlackBerry employee c_bryant in another thread. Try that.

    "It sounds like you (or one of the apps on your device - battery 'saver' apps for instance) probably disabled your sync. Two things to check.

    1) Go into system settings - accounts - tap BlackBerry Hub+ account - tap the email account you're having issues with - Ensure the sync toggle is ON

    2) Go into system settings - accounts - tap the 3 dots in the top right corner - ensure "Auto-sync personal data" is ON"

    Posted via the CrackBerry App for Android
    10-11-16 01:57 PM
  6. MPG Vancouver's Avatar
    MPG Vancouver
    Originally Posted by ray689

    1) Go into system settings - accounts - tap BlackBerry Hub+ account - tap the email account you're having issues with - Ensure the sync toggle is ON

    2) Go into system settings - accounts - tap the 3 dots in the top right corner - ensure "Auto-sync personal data" is ON"
    Checked above. All were already enabled. Thanks for trying!

    Posted via the CrackBerry App for Android
    10-11-16 02:10 PM
  7. Zedd88's Avatar
    Zedd88
    Originally Posted by MPG Vancouver
    This issue has been happening for some time now. An email arrives and I see the notification. If I let the notification pass and then open the Hub, the new email doesn't appear even if I apply refresh. If I go to the Hub widget, I can see the new email and open it from there. Once I've opened the email, then the Hub automatically updates.

    Posted via the CrackBerry App for Android
    What phone and Android version are you using? I think it might be a permission issue.

    Posted via the CrackBerry App for Android
    10-17-16 11:01 AM
  8. MPG Vancouver's Avatar
    MPG Vancouver
    Priv STV100-3 on Android 6.0.1 Oct 5 security patch.

    Posted via the CrackBerry App for Android
    10-18-16 09:45 PM
  9. AZN's Avatar
    AZN
    Originally Posted by MPG Vancouver
    Priv STV100-3 on Android 6.0.1 Oct 5 security patch.

    Posted via the CrackBerry App for Android
    Any resolution to this yet? I have the same issue.
    10-28-16 06:15 AM
  10. MPG Vancouver's Avatar
    MPG Vancouver
    Originally Posted by AZN
    Any resolution to this yet? I have the same issue.
    No. Hub updated but the problem remains.
    10-28-16 09:23 AM
  11. AZN's Avatar
    AZN
    I've been experiencing the following problem too. I'm not sure if it's related or not.

    An email will come in - I'll hear the notification. I swipe to the Hub but it's not there. I press the search button (magnifying glass) and voila, the unread email appears.

    Once I open the email, it will appear in the Hub as a read email.

    Update: it happened again. The drop down notification bar does not show the unread email either.

    Please fix this.
    Last edited by AZN; 10-31-16 at 03:11 PM.
    10-30-16 10:52 AM
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