[kasedillz]

Hi all, day #2 with my new DTEK60 and I'm experiencing some issues.

When I have headphones on and if the cord and jack are touched a little the following occurs at random:

Music pauses/plays randomly
Skips songs randomly
Triggers Google Now
Causes volume level to go up / down randomly
Headphone cord button doesn't work (BlackBerry pods)

Anyone else having these issues?



UPDATE:

I've been getting a lot of feedback (thank you! &#128587 It seems like no other DTEK60 owners are affected so it looks like an isolated issue which is good news.
BlackBerry tech told me to do a hard boot by holding the power button for 32 seconds. No luck. They then told me to do a factory reset. No luck. I'm now being told to just get it exchanged, so I'll be visiting the pop-up store again this Sunday.

UPDATE #2: Replaced device at the BlackBerry Store and everything is perfect now

MORAL OF THE STORY:
Glad I bought the device straight from BlackBerry..the were extremely helpful and replaced the device without hassle, I would of been screw if I bought it on eBay or Craigslist

[zocster]

where's the music stored? what type of card is it (class?)?

The more info the better.. thanks.

[gilroyneil]

Sounds like a mechanical fault in either headphones or device OR if you are lucky some fluff/material in the device headphone socket.

[anon(9158709)]

Does your headphone have pause, volume up, volume down controls? If so then it's your headphones causing the glitches.

Posted via CB10

[kasedillz]

Guys I really think it's a hardware issue.
I've tested a few different 3.5mm jacks, take a look at the photo attached :

Right: standard male to male cable connected to my home stereo. This type of 3.5mm (with 2 rings) doesn't give me any problems.

Middle: from a $160 pair of headphones with media controls, notice the 3rd ring. This one gives me problems.

Left: Included Blackberry pods, same type of 3-ring jack with media control, also gives me problems.

Incidentally, the aux cable in my car stereo never gave me issues because it's the 2 ring type.

Your thoughts?

I'm going to call BlackBerry support

[kasedillz]

It's not the headphone controls, I tried 2 different types of headphones.
I made the video below explaining the problem

[whatsever]

Sound BAD and indeed a hardware issue , QUESTION; Does the DTEK60 have a RADIO.

[MB64]

Not to change the topic......but how cool is that that you still have a turntable!!....lol

[SeanKent]

So does anyone else have this issue?

[kasedillz]

Not to change the topic......but how cool is that that you still have a turntable!!....lol

analog life

[kasedillz]

Sound BAD and indeed a hardware issue , QUESTION; Does the DTEK60 have a RADIO.

I don't think it has radio from what I can tell

[whatsever]

I don't think it has radio from what I can tell

No Radio is a NO GO. I use the radio every morning at work till 10 AM and when I'M biking to my work and back.. NO DTEK60 for me and stay with my Passport .

[SeanKent]

No Radio is a NO GO. I use the radio every morning at work till 10 AM and when I'M biking to my work and back.. NO DTEK60 for me and stay with my Passport .

Does the Passport have radio??

Edit: I've had this phone for almost 2 years and haven't found a radio on it lol. Where can I find this

Edit edit: nevermind found it - I just never looked before! Haha wow

Posted via CB10

[Paul Brown5]

I checked my DTEK60 and that definitely never happens for me.

[kasedillz]

I checked my DTEK60 and that definitely never happens for me.

Good to know, I hope it's just my unit and not a common problem

[FF22]

Good to know, I hope it's just my unit and not a common problem

Run BB Virtual Expert. I believe there's a headphone test. Make sure to plug them FULLY in. Sometimes it can take a bit of force.

[Uzi]

. I Make sure to plug them FULLY in. Sometimes it can take a bit of force.

TWSS

[kasedillz]

TWSS

[BGRS]

Here is an article about the difference, but really does not make sense in your case:
https://www.quora.com/What-is-the-di...hone-headphone

But in short:
1 stripe for Mono-Audio,
2 stripes for Stereo-Audio,
3 stripes for Video + Stereo-Audio (rare, and usually usable only for specific devices).

[whatsever]

Does the Passport have radio??

Edit: I've had this phone for almost 2 years and haven't found a radio on it lol. Where can I find this

Edit edit: nevermind found it - I just never looked before! Haha wow

Posted via CB10

The Z30. Passport has a radio on board. You will find it in your music player . When you start up press the left 3 lines and the last option is radio. plug in also a headset and you have radio ,

[kasedillz]

Here is an article about the difference, but really does not make sense in your case:
https://www.quora.com/What-is-the-di...hone-headphone

But in short:
1 stripe for Mono-Audio,
2 stripes for Stereo-Audio,
3 stripes for Video + Stereo-Audio (rare, and usually usable only for specific devices).

Actually, I just did my own research and found out that:

Single ring= mono
Double ring= stereo (left/right)
Triple ring= stereo+microphone

So..... It looks like the mic section contacts might be defective on my DTEK60

[chrome14]

Keep us updated.

Anyone else having issues as well with the headphone jack?

[stlabrat]

OP, your ear buds come with the dtek60 unit? or you are using others?

[soapydarren]

Just saw a video on YouTube about the exact same issue. One of the comments said it occurred with his Priv and it was a software issue. I'd suggest you call BlackBerry support to see if there's a quick way around. Here's a link for reference:

Posted via CB10

[soapydarren]

Actually, I just did my own research and found out that:

Single ring= mono
Double ring= stereo (left/right)
Triple ring= stereo+microphone

So..... It looks like the mic section contacts might be defective on my DTEK60

Just saw a video on YouTube about the exact same issue. One of the comments said it occurred with his Priv and it was a software issue. I'd suggest you call BlackBerry support to see if there's a quick way around. Here's a link for reference:

Posted via CB10