[Stefan Frei]

We have 2 DTEK50s now and one of them doesnt turn to standby mode when closing the flip-case.

When we move the case over the screen it works.

Is it possible that the sensor is defect?

Thanks,
Stefan

[coffee-turtle]

Have you tried different flip-case on that phone?
Sounds like it could be a misplaced magnet on the flipcase since when you move the case over the screen the phone does work and go into standby.

[Stefan Frei]

Thanks for your answer. We have two DTEK50 and 2 Flipcases.
On one DTEK50 the two cases work fine but on the other DTEK50 no case works without moving over it.

Is it possible that the sensor in the phone ist misplaced?

[hazmaju]

Misplaced no, but not working properly yes. Please try latest autoloader or at least hard reset and if it occurs again, it's the hardware...

[Stefan Frei]

The problem was the case. With the original BB Flip Case everything works OK.

[onlybuggin]

I think the original cases work best. When my z30 case broke I purchased another from Amazon. Even considering the eol of the phone, I was surprised at how inexpensive a new bb case was. But I debated if it was a second quality or fake BlackBerry z30 case. While I don't know if either of the above is true, what I do know is that my replacement case does not put and keep the phone in standby mode as well as the original.

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