[Ian Logan1]

Had phone since Monday 15 Aug. All good, software updated. Tuesday 16th lost connection to email accounts. Text / hub button to rh side of phone icon disappeared. Can't view visited websites to clear them as square button won't work. Solution please someone before I return phone as useless piece of s..t. Thank you guys

Posted via the CrackBerry App for Android

[Bla1ze]

Helps to know what you have done yourself to address the issue. Have you even tried simply rebooting the device?

[Charkatak]

Had phone since Monday 15 Aug. All good, software updated. Tuesday 16th lost connection to email accounts. Text / hub button to rh side of phone icon disappeared. Can't view visited websites to clear them as square button won't work. Solution please someone before I return phone as useless piece of s..t. Thank you guys

Posted via the CrackBerry App for Android

To do fast reset of the device, just hold power button, until device reboots. This was on on Blackberry PRIV, should work on Dtek too. It is a different restart than a regular one.

[Ethynil]

Solution please

Consider trying the strategies outlined in the Blackberry Troubleshooting Guide, contained in this Forum post

[Ian Logan1]

Thanks for the quick responses folks. Yes Bla1ze rebooted few times. Battery also draining fast. Will try the power button reset next and let you know

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[Ian Logan1]

Tried recommended power button reboot. No change

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[dietertong]

What applications have you installed? Have you tried a factory reset, and seeing if this happens without anything setup on it? Would help determine if it is a software or hardware issue.

[Ian Logan1]

I think factory reset is next option. All installed apps worked fine until Tuesday then it went wrong. Its actually my wife who has the phone and I'm away on business, back tomorrow. She has told probs to me and I've relayed them seeking a solution. Not a good start to life with a dtek50. However I've just got one this week too although haven't activated sim until I load apps and get to know it. I'll factory reset it tomorrow and well see what happens. I'll report back

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[paulwallace1234]

Before you reset, boot it into safe mode;hold the power button until the power off option shows then hold the option, you should get a popup asking to boot to safe mode

Posted via CB10

[Ian Logan1]

Thanks Paul. Should I remove sim and SD cards prior to factory resetting?

Posted via the CrackBerry App for Android

[paulwallace1234]

Probably best, but before resetting try the safe mode first

Posted via CB10

[mikedolo]

Lol sooooooo true. I always wipe I new device b4 bringing it into play

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[Ian Logan1]

Rebooted in Safe Mode and appears to work OK now. Had to reinstall e-mail and sync to hub. Will monitor of couple of days and see if performance settles down. Meanwhile still got my trusty Wileyfox Swift. Can't decide which I like better rhough

Posted via the CrackBerry App for Android

[mrlahjr]

Chen can't seem to get anything right. He can't even get BlackBerry 10 right.



Now he gonna waste billions on android? He needs to leave android to the ones that have already mastered it and work on getting their own OS right.




Posted via CB10

[anon(4275744)]

Chen can't seem to get anything right. He can't even get BlackBerry 10 right.



Now he gonna waste billions on android? He needs to leave android to the ones that have already mastered it and work on getting their own OS right.




Posted via CB10

Is that a screenshot of his phone ,or yours?

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[bobshine]

Chen can't seem to get anything right. He can't even get BlackBerry 10 right.



Now he gonna waste billions on android? He needs to leave android to the ones that have already mastered it and work on getting their own OS right.




Posted via CB10

I think that's because you have to update your login infos!

[paulwallace1234]

I think that's because you have to update your login infos!

It's just a stupid bug, there's even an App in BlackBerry World called Accounts cleaner which can sort it

Posted via CB10

[mrlahjr]

Is that a screenshot of his phone ,or yours?

Posted via the CrackBerry App for Android

Yep. My passport se

Posted via CB10

[mrlahjr]

I think that's because you have to update your login infos!

I did it. I even deleted and manually entered all accounts and it still does is. I don�t even have a truecaller account.

Posted via CB10

[mrlahjr]

It's just a stupid bug, there's even an App in BlackBerry World called Accounts cleaner which can sort it

Posted via CB10

BlackBerry needs to update the os instead of having others develop an app to fix a bug in their os.

Now Chen wants to dabble in android?

Posted via CB10