[Pho6]

Hi,

I have a problem with my curve 9360 where my trackpad doesn't work unless I hold the "alt" or "shift" key on the keyboard. The weird thing is, this only happens on CERTAIN menus... on the main menu, the trackpad works fine. However, on any other app that I open, I HAVE to hold the "alt" or "shift" key in order for the trackpad to maintain functional... otherwise it just does not respond.

Another thing is, everytime I "lock" my phone and "unlock" it... it takes a really long time for the keys to respond. Even though the screen is back on, it seems as though the keys are still in "lock" mode, and does not work until 1 or 2 minutes later... after it finally decides to unlock, the keys work perfectly fine.

I've tried searching everywhere for a solution.. it really doesn't seem like a hardware issue because everything seems to work normally given some time.

I've tried factory resetting, pulling the battery... etc... Anybody have a solution for this?

Thanks

[snoon23]

Sounds faulty - Did you get it resolved?

Have you thought about returning it for a swap out under warranty?

[DariusG1996]

My BlackBerry Curve 9360 randomly stopped working yesterday!

It will 'click/select' but will not scroll. It is IMPOSSIBLE to navigate around the phone, having to search for EVERYTHING! I am very disappointed with the phone! It's my first BB and I have treated it with SOOO much care! I bought it off eBay on October 7th 2011, a few DAYS after it was launched in UK! It was never used by the purchaser! I am really confused... RIM say call Service Provider, and T-Mobile say contact previous owner. I have NO clue what so ever about where to even START with a warranty! Either way the phone is UNDER 1year old and shouldn't even come across these problems (YET! (It is RIM were talking about) ) Any help, will i get a warranty/free repair off RIM?

H E L P ! ! ! I cant stand this any longer D: The camera and battery are also awful too! I wouldn't recomend it to people, going from iPhone, cause they may be in for a SHOCK! It looks great but its BAD!

[PALeafs67]

What OS are you running?
when i purchased mine the track pad would not scroll up or down at times when i upgraded the OS i have had no problems since.
Worth a try if your not up to date..

[ishaanpakrasi]

Hey, I'm having the same issue. Did you manage to resolve it?

[Leslie Taylor]

My latest 'berry is an absolute disaster.... Curve 9370 and I am at wits end with the trackpad behavior. Fine in some functions, like email and text; requires shift to be pressed in others; and gets "stuck" in portions of some apps. I am about practice defenestration and start over.

[Jerado Pennant]

It happened to me aboutt 3 times since I hav my 9810. But all I did was blow out the trackpad a few times and it works perfect agen. Cud be jus a little dirt under it

[LiamNosliw]

It happened to me aboutt 3 times since I hav my 9810. But all I did was blow out the trackpad a few times and it works perfect agen. Cud be jus a little dirt under it

If that don't work you might need to replace it

[aldarks]

Exactly the same issue with my bold 9900....
The track-pad work properly... But in certain menus I have to hold alt...