Please help! I killed my phone :-(
My phone jumped out of my pocket yesterday & hit the ground! Initially it appeared fine, then a few minutes later kept freezing up so I took the battery out & now I just have a blank screen, the light behind the keys still works so that gives me hope?! I have been trying a few of the suggestions on here but I'm a complete technophobe & 24hours later am no better off.
I've tried the suggestion on the dead phone guide but when I hit the last command the app loader thingy pops up & I just don't get what I'm supposed to do from there?!
Are both me & my phone a lost cause?! I have no insurance, I'm guessing the warranty will be invalid as I dropped it & I only got it 6months ago, can't afford to buy a new one.
If anyone could help that would be great xx
Hi, thank you so much for replying! (if I broke a connection is it expensive to fix?)
So I tried the command prompt thing & when I hit the last button the application loader wizard pops up, is it supposed to?!
Assuming that it is, I hit the "next" button, which then says my connection is a USB-PIN: 2967A308 - I leave the "detect communication port" button unticked? & click next again, then it comes up with a device application selection screen but under the application name box, it says: the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. Contact your wireless service provider or system administrator.
There is an "add" button above that box?
My head hurts :-(
I removed the thing that said vendor like it said in the guide? I thought I put the os on last night but to be honest I've found all ths really confusing, is there a way I can check? (imagine your explaining it to a four year old!)
- 03-04-13, 11:13 AM #8
Try this put your device on a solid table slightly push down on the screen while its turned on and see if your screen comes to life.. if so. your device internally will have a loose connection after dropping it.the screen has to have a solid connection for it to light up properly.if that does not work try to replace the screen.
- 03-04-13, 07:38 PM #12
I would say the next step is to view the main board make sure no cracks if none found head to a screen repair guy. if your getting light on parts of the device your next step... Screen....
I have a mint 9360 and 9780 in storage always nice to have backups lol!
- 03-05-13, 07:26 PM #13
Please helprkilled my phone :-(
I second that.
- Most likely screen damage.
- Small chance its the GPU/board.
- Small chance its a break on the motherboard.
- Very, very small chance its damage to RAM, HD, etc.
Very unlikely to be software. Based on the odds, I'd roll the dice on screen.
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