Tmobile: How to get replacement?

**BOSTONRANGER** · 06-10-2009, 10:52 AM

My keyboard is CRAZY loose and i've only had the phone for like 3 months. The trackball also is loose and then gets stuck alot. I know tmobile has the phone under warranty for 1 year for defects. Which means I can't return it for reasons like scratches or i dropped it.

I wanted to know, will tmobile send a replacement? what do I have to do to get a replacement?

**jackie treehorn** · 06-10-2009, 10:54 AM

call and tell them the issue and ask for a warranty replacemnent

**syb0rg** · 06-10-2009, 10:55 AM

Originally Posted by BOSTONRANGER

My keyboard is CRAZY loose and i've only had the phone for like 3 months. The trackball also is loose and then gets stuck alot. I know tmobile has the phone under warranty for 1 year for defects. Which means I can't return it for reasons like scratches or i dropped it.

I wanted to know, will tmobile send a replacement? what do I have to do to get a replacement?

1) welcome to crackberry.com
2) you'll have to call their customer service line and explain to them you feel the phone is not made/put together correctly and explain why. and hope they send you a replacement.

**flybabyroxy** · 06-10-2009, 11:06 AM

I'm sure they will. I love T-MO customer service people

Posted from my CrackBerry at wapforums.crackberry.com

**walgarin** · 06-10-2009, 11:10 AM

Originally Posted by BOSTONRANGER

My keyboard is CRAZY loose and i've only had the phone for like 3 months. The trackball also is loose and then gets stuck alot. I know tmobile has the phone under warranty for 1 year for defects. Which means I can't return it for reasons like scratches or i dropped it.

I wanted to know, will tmobile send a replacement? what do I have to do to get a replacement?

I had the same issue but I have the insur on my phone for things like this.

I call them and inform them that my phone stop working, we did a few things but in the long run I got a new phone

**girlycbr600** · 06-10-2009, 11:10 AM

Originally Posted by BOSTONRANGER

My keyboard is CRAZY loose and i've only had the phone for like 3 months. The trackball also is loose and then gets stuck alot. I know tmobile has the phone under warranty for 1 year for defects. Which means I can't return it for reasons like scratches or i dropped it.

I wanted to know, will tmobile send a replacement? what do I have to do to get a replacement?

I just got a replacement couple days ago because the edges on my BB was chipping

and they replaced it with no problem...So Just call and let them know..I'm sure they'll replace it.

**tsantanni** · 06-10-2009, 11:15 AM

Does T-Mobile do replacements at the stores? I had verizon for the last 3 years and whenever I had a phone issue while in warranty, I could always go to the Verizon store and get it replaced no problem. Now that I have this 8900, I want to know the protocol. Thanks

**BOSTONRANGER** · 06-10-2009, 11:59 AM

Originally Posted by mjneid

1) welcome to crackberry.com
2) you'll have to call their customer service line and explain to them you feel the phone is not made/put together correctly and explain why. and hope they send you a replacement.

thanks so much! I've been on crackberry for a while I just don't post very much, lol. I'm so glad I chose this over an iphone. apple sucks!!

**walgarin** · 06-10-2009, 12:55 PM

Originally Posted by tsantanni

Does T-Mobile do replacements at the stores? I had verizon for the last 3 years and whenever I had a phone issue while in warranty, I could always go to the Verizon store and get it replaced no problem. Now that I have this 8900, I want to know the protocol. Thanks

For T-mobile u need for them to send u the phone then u put the old phone in a box to send back

**VIDGMER** · 06-10-2009, 02:24 PM

Originally Posted by tsantanni

Does T-Mobile do replacements at the stores? I had verizon for the last 3 years and whenever I had a phone issue while in warranty, I could always go to the Verizon store and get it replaced no problem. Now that I have this 8900, I want to know the protocol. Thanks

the retailers would tell you: give a call 611.. as walgarin said in his post #9..

**BOSTONRANGER** · 06-10-2009, 03:01 PM

one last quick question, if tmobile does send me a replacement, will it be brand new in a box? or refurbished?

I don't want a refurbished phone. I also read on tmobile's site that if after you receive the replacement, and you send them the old one, they can deem it the user's fault and charge me the full price of the phone. Any truth to this?

**syb0rg** · 06-10-2009, 03:15 PM

Could be either 75%+ going to be refirb. If they find that the defect is the fault of the user and the user doesnt have insurance plan they can charge you. but you need to clear your case before you send it in. just to cover your hiney.

**foxpat220022** · 06-10-2009, 03:25 PM

i have had now 9 replacement phones now in 6 weeks or so they keep sending me ones that freeze up or are slow or the plastic is raised up screws are stripped out it sucks

**VIDGMER** · 06-10-2009, 08:40 PM

Honestly if BB's keyboard is little loose.. it is very nature!.. nothing MAINLY serious case.. My 8900's keyboard is little loose, like my previous 8320 keyboard was little loose & not issues since launch day I bought. I really not need to have replacement it.

**Gonuts31** · 06-10-2009, 08:45 PM

The only reason to get a replacement phone is if it doesn't turn on. I don't understand the issue with the loose keyboard. Does it affect your typing? I find it soothing. I wish the loose keyboard posts would STOP!

**K Nol** · 06-10-2009, 09:50 PM

All 8900s are still under manafacture warranty. If you have an issue with your phone they will replace the phone. Will it be a refurbn the answer is yes. Just guess how many people call for the slightest things. They must do something with those units.

Posted from my CrackBerry at wapforums.crackberry.com

**clayboy18** · 06-10-2009, 11:32 PM

I can personally vouch for T-mo's cust service on replacing any BB's. I have been with them (as a customer not a rep) for over 4 years and have replaced 8 phones without any charges while doing this except for having to pay the shipping charges for the replacement (this can be added to your bill) T-mo claims you are subject to charges for any broken plastic, cracked screens, etc, but I have never been billed for any of these issues when I probably should have been. Just give cust svc a call and ask for a BB rep and you will have less wait time and be prepped with your IMEI number if you are calling from the device you are getting replaced. Good luck

**walgarin** · 06-11-2009, 06:32 AM

Originally Posted by Gonuts31

The only reason to get a replacement phone is if it doesn't turn on. I don't understand the issue with the loose keyboard. Does it affect your typing? I find it soothing. I wish the loose keyboard posts would STOP!

I like the loose keyboard it flows when you type

**Gonuts31** · 06-11-2009, 07:13 AM

Originally Posted by walgarin

I like the loose keyboard it flows when you type

Agreed. ENOUGH COMPLAINING!

**wezra** · 06-11-2009, 07:43 AM

has had a bit of "play" in the keyboard. I suspect because it is a seperate piece it can't be fitted so tight that it can't be removed without damaging either the keyboard itself or surrounding parts. So their is just naturally going to be some amount of movement. My 8820 had the most "play" but it never effected the devise, nor its performance.

As far as the trackball goes... if it gets stuck or slows down, often that is a case of oil from one's fingers getting on it and causing some issues. Simply take a cloth with a very small amount of rubbing alcohol on it (and I do mean very little.. just dampened) and rub the cloth around the trackball. That should remove any oil and get the ball working properly again. You can also use LCD screen cleaner as it has a small amount of alcohol as well.

I would not send back a perfectly good 8900 due to a small amount of play in the keyboard. Without the T-Mo insurance program all you are going to get back is someone elses problem devise.

This is why I have the insurance program... you can take the devise back to your T-Mo store and they will replace the devise on the spot. Of course you have to show them what the problem is, but the insurance program reads "for any reason".. which makes things a lot easier.

**nfrederick** · 06-11-2009, 09:51 AM

You will get a refurb, and have to pay shipping, which kind of pisses me off since I used AT&T's warranty service weekly ( buy and sell ) and they NEVER charged me for shipping, most of the time even shipping overnight.