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  1. spetras73's Avatar
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    Thread AuthorThread Author   #1  

    Unhappy Phone hangs on startup

    Hi,

    New AT&T 8900 won't startup. Just hangs at white screen with little black clock spinning.

    Weird.

    Only a few 3rd party apps on the device, mostly Google Mobile Apps. No themes or anything.

    Pulled battery many times.

    Any other way to force a reset?

    Thanks.
  2. fatboy97's Avatar
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    #2  

    Default

    About the only way I know to get this to work again is to reload your OS... check out the BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry
  3. Easy's Avatar
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    #3  

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    How long are you letting it start-up? Mine takes a few minutes. Sounds silly, but I've seen ppl not letting it start long enough- seems like forever.
  4. spetras73's Avatar
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    I've let it start for a long time - 20 minutes or so. Plugged in and not plugged in. No luck.

    Thanks for the suggestions, if I can't even get it to start, how do I reload the OS? (I will go read the article now )

    Posted from my CrackBerry at wapforums.crackberry.com
  5. fatboy97's Avatar
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    #5  

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    Quote Originally Posted by spetras73 View Post
    I've let it start for a long time - 20 minutes or so. Plugged in and not plugged in. No luck.

    Thanks for the suggestions, if I can't even get it to start, how do I reload the OS? (I will go read the article now )

    Posted from my CrackBerry at wapforums.crackberry.com
    Read that thread I posted above... also read the Upgrade/Downgrade procedure
  6. spetras73's Avatar
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    Thread AuthorThread Author   #6  

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    Thanks, I am starting in on it right now.

    I will let you know how it goes, thanks again.
  7. spetras73's Avatar
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    Thread AuthorThread Author   #7  

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    seems to be working!

    Thanks for the help.
  8. spetras73's Avatar
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    well, this is weird.

    went thru the procedure and got the phone back to factory fresh.

    first app i tried to install was BB Messenger 5.0. Told the phone to reboot, it never came back! Dead again.

    Reloading again now, I will be leaving off BBM 5.0 for sure. :s
  9. fatboy97's Avatar
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    #9  

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    You might need to get a new device... it should work with BBM 5.0.
  10. o0stryxs0o's Avatar
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    #10  

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    I agree it sounds like you have a faulty device. There is no reason why BBM shouldn't work. Ask ATT what the deal is an get them to replace the device.

    Posted from my CrackBerry at wapforums.crackberry.com
  11. spetras73's Avatar
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    Thread AuthorThread Author   #11  

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    Really? BBM 4.6 works. Maybe some issue with the AT&T version of OS 4.6? BBM 5.0 works fine on my old 8110 (this 8900 is actually my wife's.)

    I will keep a close watch for any other odd behavior.

    Thanks.
  12. spetras73's Avatar
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    Thread AuthorThread Author   #12  

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    To close the loop, we replaced the unit.

    So far so good but I haven't put BBM 5.0 back on it yet....

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