[spetras73]

Hi,

New AT&T 8900 won't startup. Just hangs at white screen with little black clock spinning.

Weird.

Only a few 3rd party apps on the device, mostly Google Mobile Apps. No themes or anything.

Pulled battery many times.

Any other way to force a reset?

Thanks.

[fatboy97]

About the only way I know to get this to work again is to reload your OS... check out the BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry

[Easy]

How long are you letting it start-up? Mine takes a few minutes. Sounds silly, but I've seen ppl not letting it start long enough- seems like forever.

[spetras73]

I've let it start for a long time - 20 minutes or so. Plugged in and not plugged in. No luck.

Thanks for the suggestions, if I can't even get it to start, how do I reload the OS? (I will go read the article now )

Posted from my CrackBerry at wapforums.crackberry.com

[fatboy97]

I've let it start for a long time - 20 minutes or so. Plugged in and not plugged in. No luck.

Thanks for the suggestions, if I can't even get it to start, how do I reload the OS? (I will go read the article now )

Posted from my CrackBerry at wapforums.crackberry.com

Read that thread I posted above... also read the Upgrade/Downgrade procedure

[spetras73]

Thanks, I am starting in on it right now.

I will let you know how it goes, thanks again.

[spetras73]

seems to be working!

Thanks for the help.

[spetras73]

well, this is weird.

went thru the procedure and got the phone back to factory fresh.

first app i tried to install was BB Messenger 5.0. Told the phone to reboot, it never came back! Dead again.

Reloading again now, I will be leaving off BBM 5.0 for sure. :s

[fatboy97]

You might need to get a new device... it should work with BBM 5.0.

[o0stryxs0o]

I agree it sounds like you have a faulty device. There is no reason why BBM shouldn't work. Ask ATT what the deal is an get them to replace the device.

Posted from my CrackBerry at wapforums.crackberry.com

[spetras73]

Really? BBM 4.6 works. Maybe some issue with the AT&T version of OS 4.6? BBM 5.0 works fine on my old 8110 (this 8900 is actually my wife's.)

I will keep a close watch for any other odd behavior.

Thanks.

[spetras73]

To close the loop, we replaced the unit.

So far so good but I haven't put BBM 5.0 back on it yet....