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- 07-30-2009, 04:46 AM
Thread Author #1
Keypad not working !!!
Hey anyone, I have a 8900 and suddenly the keypad stops working. No button is working , I checked all on the keypad, side buttons, top. the trackball even dosent work.
The phone is working calls are coming but cant be answered as the keys dont work.
Did a battery pukk a couple of times, no use. Updated the software to .199, still no use.
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kmr3800
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8900 ---> OS 5.0.0.509 - 07-30-2009, 06:15 AM #2
Update to 250. If that doesn't work you have physical hw issue. Call it in.
Posted from my CrackBerry at wapforums.crackberry.com - 07-30-2009, 10:53 AMThread Author #5
No guys, no water damage and no using in rains.
It was working fine, and suddenly the keys just stopped responding...-----------------------------------------
kmr3800
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8900 ---> OS 5.0.0.509 - 07-30-2009, 11:11 AM #6
Well if its EVERY single button AND your trackball, something definitely failed in the internals of the phone somewhere and the only thing you can do is exchange it. I'm sure you'll have no issue getting it exchanged for a new device as long as all your water damage stickers show no signs of water.
Also, you didn't do any modifications did you which required you to remove the one sticker on the top left screw under the battery door?
Posted from my CrackBerry at wapforums.crackberry.com - 07-30-2009, 06:25 PM #7
That just happened to me a few days ago, I got mine swapped out because I only had it for 3 mos. I put it in my back pocket one day while I was walking, then it didn't work again. No water damage, just stopped working. I took it in to have a tech look at it and they couldn't get it to work, since there was no damage to the phone, they just swapped it out for a new one. I lost everything except my contacts. SUCKED!
SabzzZZ
- 07-30-2009, 08:02 PM #8 Same thing happend to me yesterday...but this morning every button works except the lock button...I have autolock so I couldn't unlock it..its kinda annoying....I called for a replacement and its on its way
Originally Posted by kmr3800 
Hey anyone, I have a 8900 and suddenly the keypad stops working. No button is working , I checked all on the keypad, side buttons, top. the trackball even dosent work.
The phone is working calls are coming but cant be answered as the keys dont work.
Did a battery pukk a couple of times, no use. Updated the software to .199, still no use.
...goodluck withyou phone...maybe u can get a brand new one
Posted from my CrackBerry at wapforums.crackberry.comLast edited by Beefyt; 07-30-2009 at 08:04 PM.
- 07-31-2009, 12:56 AM #9 that happened to me a bunch of times i dunno what it is, im assuming its the OS system with the .250, so what i did was backed it up and reinstall the os system as if you were doing a update on it again and it came back... its annoying!! but it worked... its happened to me like 4x's! Originally Posted by Beefyt Same thing happend to me yesterday...but this morning every button works except the lock button...I have autolock so I couldn't unlock it..its kinda annoying....I called for a replacement and its on its way...goodluck withyou phone...maybe u can get a brand new one
Posted from my CrackBerry at wapforums.crackberry.com - 08-12-2009, 01:36 PMThread Author #10
Hey guys,
I just got the replacement new 8900 today...
The reason my provider gave me was that there was moisture in the set that caused the keys to not work. Keep it away from moisture or very humid areas.Last edited by kmr3800; 08-12-2009 at 01:39 PM.
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kmr3800
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8900 ---> OS 5.0.0.509 - 08-12-2009, 02:02 PM #11 That's always a good idea with any Blackberry!!! Originally Posted by kmr3800 Hey guys,
I just got the replacement new 8900 today...
The reason my provider gave me was that there was moisture in the set that caused the keys to not work. Keep it away from moisture or very humid areas. - 06-18-2010, 09:09 AM #12 same problem faced
i am facing the same problem . ma 8900 keypad is not working and only thing that works is my track ball . i tried every possible ways to bring it back to life but nothing is working . some one help me out man . problem is i am in a place where there is no service center
- 07-04-2012, 08:25 AM #13
Hi, I just figured out this problem on my 8900. So disassemble you phone and disconnect keypad connector, try to restart you phone. If its working (trackball) it is definitly keypad problem. The problem could be moisture under white foil. Carefully remove the foil and if you can see black or gray maps on the PCB or foil clean it by ethanol. Do not remove all glue from foil. Then put it together and try you phone. It worked in my case.
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