Deleting previous owners email settings?

**Mr Kyle** · 06-24-2009, 03:02 AM

I bought a Pre-owned unlocked tmobile branded 8900 off craigslist. im currently running on att's network. everything is great besides the previous owners email is still getting sent to the phone somehow. He checked on his my.tmobile account and it shows that he deleted everything but the emails are still getting sent to the phone. and ive tried to setup my own email on the device but i get and error message that says the pin is linked to another account. anyone have any ideas to fix this?? any help is greatly appreciated.

mr kyle

**digitalb0y** · 06-24-2009, 03:11 AM

Your carrier is going to have to help you with this. You can't properly register on the BIS and activate email features until the PIN on your device can be assigned to your account.

At least, that's how it works for BES users where I work. Before I can activate their devices, I need to create user accounts for them that associate their data plans with the PIN on their devices. If someone else has that PIN tied to a different service plan, the old account needs to be deactivated before I can create a new account for the the device's new user. The BIS should work the same way. You just need your carrier to activate your account instead of an IT geek like me.

**nokian93** · 06-24-2009, 03:19 AM

You need to do a complete wipe on the phone, go to settings and then security settings press the menu key and select wipe handheld. Then you should be good with your "stolen" I mean craigslist 8900. Haha just messing with you

Posted from my CrackBerry at wapforums.crackberry.com

**digitalb0y** · 06-24-2009, 03:38 AM

Originally Posted by nokian93

You need to do a complete wipe on the phone, go to settings and then security settings press the menu key and select wipe handheld. Then you should be good with your "stolen" I mean craigslist 8900. Haha just messing with you

A device wipe isn't going to set the PIN number up with his data plan. His carrier's got to do that.

**aristile** · 06-24-2009, 08:57 AM

Nope, device wipe will not help. You need to have your buddy dis-associate the phone's PIN with his BIS account. He he can do that in the BIS manager or you can have him contact T-mobile and have them do it for him. AT&T may also be able to help you out so you can also give them a call.

**Mr Kyle** · 06-26-2009, 02:14 AM

yeah we both wiped the device and it still is being sent. ill contact him about releasing the PIN from tmobile.

**iamlovingthebb** · 06-26-2009, 03:29 AM

yea working for tmobile we have to go into one of our tools and free up that user account which is assigned to that pin number. just call they can help

**Mr Kyle** · 06-27-2009, 02:11 AM

Originally Posted by iamlovingthebb

yea working for tmobile we have to go into one of our tools and free up that user account which is assigned to that pin number. just call they can help

yeah the person i bought it from works or had worked for tmobile recently. and he said the BIS account isnt tied to any email or so it says. theres somehow has to be another way to do this.

**WRB_STi06** · 06-27-2009, 10:15 AM

Yea i'm having the same problem with a phone i bought from someone on ebay. The guy that helped me at sprint did a phone wipe, and it did nothing. He didn't tell me how to get rid of it either so that didn't help