Can connect to my router but dont cant browse with WIFI

**tingting44** · 03-18-2009, 06:31 PM

someone please help me, i am a first time BB user i only got my hand set yesterday and i am on t mobile pay as you go, this is driving me crazy, i can connect to my router fine but i cant browse via wifi, under connection manager it says my router name next to wifi but to the right it has no green tick just a white line :-( and when i try to test it by browsing it just connects via the gprs as i dont know how to set it to connect to my preferred choice (wifi) :-(((( i feel like ripping my hair out please of some one has any idea i would be for ever in your debt :-)

**LifeOfVice** · 03-18-2009, 06:33 PM

Try deleting the wifi account you set and setting it all up again.

Try refreshing your router and a battery pull.

**andyr2007** · 03-18-2009, 06:34 PM

If you don't wanna use the GPRS, just go into your browser...click options-->browser config.--> and change the top option to browser: hotspot browser

**acerunner** · 03-18-2009, 06:35 PM

in BB browser options, set Browser configurations, "Hotspot browser"

**tingting44** · 03-18-2009, 06:36 PM

i have done all of the above lol but i still get a grey wifi symbom and in the conn manager its still got a white line instead of a green tick :-(

**acerunner** · 03-18-2009, 06:40 PM

Green tick and white wifi symbol is indication of UMA. Not whether your connected for wifi.

If you wanna use UMA, go to Manage Connections > Mobile Network Options > Connection Preference > "Wifi Preferred"
This will make it so that when you have wifi, your phone will place calls/texts/etc via Wifi UMA instead of cell towers.

**Shao128** · 03-18-2009, 06:40 PM

Do you have DHCP enabled on your router?

**andyr2007** · 03-18-2009, 06:42 PM

Grey wifi symbol means your not connected properly to your wifi network

**tingting44** · 03-18-2009, 06:46 PM

UMA???? and i have been to Manage Connections > Mobile Network Options > Connection Preference but the only option in their are data service which is on, mobile network which is t mobile and network selection mode which is automatic. and not too sure what DHCP is :-( i dont think i am ever going to be able to browse via wifi this seems well beond me :-(((

**aristile** · 03-18-2009, 06:55 PM

Check out the WiFi Guide link in my signature. I really think you need to read through this and make sure you have everything configured correctly.

**tingting44** · 03-18-2009, 06:57 PM

thanks just reading now :-(((

**tingting44** · 03-18-2009, 07:02 PM

yeah mate i done it all up to here

Next, we will fine tune some other connection properties. Navigate to Home Screen > Manage Connections > Mobile Network Options. Under 'Connection Preference' make sure you have 'WiFi preferred' selected.

This dictates what connection your device will choose, depending on availability. For example, if the WiFi is turned on and you enter one of your WiFi hotspots (which you added in Step 1) then your device will automatically connect and use that connection as the default connection (making UMA calls).
(Please note, this does not automatically switch your browser configuration to connect between EDGE/WiFi. The WiFi preferred only affects the mobile network connection of your device. You will need to manually change from 'WiFi browser' to 'Internet' browser... and vise versa)

You can change this setting to whatever you may desire... and the options are self-explanatory:
Mobile Network Only -- Will not use the WiFi connection to make any calls (browsing still available)
Mobile Network Preferred -- will only use WiFi when the Mobile Network is unavailable (in poor service areas)
WiFi Only -- Will only make UMA calls over WiFi, even if mobile network is available
WiFi Preferred -- will make UMA calls when a WiFi network is available, mobile network if not available

but i dont have none of them options at all???? does that mean i can not use wifi??? :-((( *crying*

**Shao128** · 03-18-2009, 07:47 PM

Have a look the manual for your router, then login to your router and check the settings in there. DHCP assigns an IP address to any device connected to it. If it is not enabled on your router the BB will show the greyed wifi icon and will not be able to connect to the internet.

Also as a test if you are able, find somewhere that has un-secured wifi access (no password) like a local coffee shop or something and see if you are able to connect there.