Browser not working...help?

[anthmvr6]

ok i somehow i can only get to the browser by holding the menu key, and cycling through the 5 or 6 icons that appear, however when it starts up it says "Your device does not currently have any browser configuration service book entries, please contact your service provider to enable the browser"

help, please and thank you

[fatboy97]

First, open your Browser... Menu > Options > Cache Operations > clear everything.

Next, while you are in the Options, go into General Properties... what is your Default Browser set to??? And are you trying to use this over EDGE or Wifi???

[anthmvr6]

Originally Posted by fatboy97

First, open your Browser... Menu > Options > Cache Operations > clear everything.

Next, while you are in the Options, go into General Properties... what is your Default Browser set to??? And are you trying to use this over EDGE or Wifi???

I'm trying to use WIFI, and when i click general properties nothing happens

[fatboy97]

Do a Battery Pull: Leave your device on, pull the battery for 20 seconds, put the battery back in and wait to boot up.

By the way, did you do the first step first, or do you just want to skip that???

[anthmvr6]

Originally Posted by fatboy97

Do a Battery Pull: Leave your device on, pull the battery for 20 seconds, put the battery back in and wait to boot up.

By the way, did you do the first step first, or do you just want to skip that???

Well i can't figure out how to clear the cache, but it looks clear to me anyways it says 0.00kb in all fields

[fatboy97]

I guess this is a one step at a time thread... now do the battery pull.

[anthmvr6]

Originally Posted by fatboy97

I guess this is a one step at a time thread... now do the battery pull.

lol...my bad...did the batterypull....nothing changed

[fatboy97]

That was almost too quick... are you sure you followed the directions I gave on doing a battery pull???

And here is a second question: Did you try to go into General Properties???

[anthmvr6]

Originally Posted by fatboy97

That was almost too quick... are you sure you followed the directions I gave on doing a battery pull???

And here is a second question: Did you try to go into General Properties???

yes i had the battery out for about a minute, and when i got to general properties nothing happens when i click, also when i go to browser config i get this message "Your device does not currently have any browser configuration service book entries, please contact your service provider to enable the browser"

and another piece of info: i did a os reinstall yesterday with no luck in solving any issues.

[fatboy97]

Originally Posted by anthmvr6

yes i had the battery out for about a minute, and when i got to general properties nothing happens when i click, also when i go to browser config i get this message "Your device does not currently have any browser configuration service book entries, please contact your service provider to enable the browser"

and another piece of info: i did a os reinstall yesterday with no luck in solving any issues.

How about logging into Rogers BIS website and resending your service books, and if that doesn't work and you get the same msg then you should call Rogers and tell what that message said... it appears that Rogers is blocking something on your device.

[anthmvr6]

Originally Posted by fatboy97

How about logging into Rogers BIS website and resending your service books, and if that doesn't work and you get the same msg then you should call Rogers and tell what that message said... it appears that Rogers is blocking something on your device.

maybe i should have mentioned this....but the phone is unlocked and im using it with a fido simcard

[fatboy97]

Well then substitute the word Fido for Rogers... it does not matter who your provider is... log onto their BIS server and resend your service books... if that does not work then call them... they can resend your service books... or figure out what your issue is.

By the way, you might want to update your profile so it says you are with Fido and not Rogers... but don't let that distract you from doing what I said above ^^^^^

[anthmvr6]

Originally Posted by fatboy97

Well then substitute the word Fido for Rogers... it does not matter who your provider is... log onto their BIS server and resend your service books... if that does not work then call them... they can resend your service books... or figure out what your issue is.

By the way, you might want to update your profile so it says you are with Fido and not Rogers... but don't let that distract you from doing what I said above ^^^^^

how do i log into the bis server

[fatboy97]

Last statement: Call Fido and they can resend your service books... if that does not fix it you have them on the phone and you can ask them about the issue.