8900 DM problem

viperasp · Thread Author #1 01-12-2012, 05:46 PM

First of all sorry if this has been answered before.
I just got my first BB, an 8900.
It works ok but with a little problem. It detects any new microsd card i insert and the phone is able to read the content like an mp3 for example but my desktop manager does not see the card attached to the phone and i cannot browse the content from DM.
I can set the card as default memory for pictures and thephone uses the card with no problem but DM refuses to see it's there.
Does anybody know how can i solve this?

Thanks.

Moon_Juice · #2 01-13-2012, 07:40 AM

What version of DM are you using? And what exactly are you trying to do? If you're just trying to browse the media card or add/remove photos, music, documents etc by hand, then no, DM won't do that - you need to use Windows Explorer. But if you're trying to use the DM media sync features, that's a different story.

viperasp · Thread Author #3 01-14-2012, 06:31 AM

I'm using the latest version of DM. The card is accesesible to the BB, i can read and write from it(i can play an mp3 from the card cand i can set the card as default memory for pictures). If i go to "files" in dm i only see the phone memory not the card as other 8900s do, and also, in options->memory i cannot set the "mass storage mode support" to ON, it is grey-ish and says off and has a little golden lock next to it. And i have no ideea why that is.

SwitchBeach · #4 01-14-2012, 07:14 AM

Sounds like the device has an IT Policy on it that is blocking Mass Storage Mode.

Did you purchase the device used?
Are you on a BES?

viperasp · Thread Author #5 01-14-2012, 10:56 AM

Quote:

Originally Posted by SwitchBeach

Sounds like the device has an IT Policy on it that is blocking Mass Storage Mode.

Did you purchase the device used?
Are you on a BES?

I bought an used BB. If BES has something to do with "enterprise server" then i'm not using. Also i'm not using any data services. A few hours ago i tried downgradind and upgrading again but both versions failed to resolve the issue.

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