Volume down button not working at all

**beedonk** · 07-18-2010, 07:02 PM

Since the 9700 forum SUCKS, and NO ONE answers any freaking questions, I'm sticking to the 8520 forums.

Bought the 9700 off a friend, he's leaving for the marines and won't need his phone anymore.
Excellent condition, not a scratch. Awesome.. accept the volume down button doesn't work at all. I use my phone for an mp3 player constantly so this a a rather HUGE annoyance for me.
Looks like I need some good ole' diegonei advice.
Help!

**mangcool** · 07-18-2010, 07:30 PM

So, it doesn't work on any app? Or just when you're playing mp3?

I don't know if a battery pull will hep, but give it a try.

If it doesn't work on any app, battery pull won't help, it's probably a hardware issue.

**beedonk** · 07-18-2010, 07:45 PM

Nope, it doesn't work during phone calls, video players, or mp3. Its screwed.

**tbmasters** · 07-21-2010, 11:27 AM

Have 8520, volume was stuck at 100% none the less. Did the take battery out and all that stuff. Nothing. Found this- Go to Menu-settings-options-screen/keyboard- scroll down to 'key tone' and turn it to 'on'. Now when you hit any key you will hear a tone. I turned music on so I could see the volume and sure enough I was able to lower the volume with the buttons. I went back to settings and turned key tone off and my volume buttons still work.

**rental** · 08-24-2010, 01:29 PM

Thanks tbmasters.... this trick worked for me. My volume down button now works... cheers,
rental

**skinnes** · 06-28-2011, 05:56 AM

Likewise - thanks, Tpmasters!
The keytone on-off trick worked perfectly on my 8520 whose volume+ button just stopped working without apparent reason.
And there was I thinking it was a hardware fault....
Skinnes

**Ryan_J_F** · 08-14-2011, 09:08 PM

Thanks TBMasters! This worked for my Bold 9700. When reading this thread, I had zero confidence that this would work for me. I thought for sure my problem was hardware-related. My Decrease Volume button would work flawlessly, but my Increase button had suddenly all but stopped working completely. I figured I had nothing to lose by trying the procedure you mentioned, and it worked like a dream.

**Ryan_J_F** · 08-18-2011, 08:27 PM

Scratch that, this only worked for me for about twelve hours. The problem is back. Unfortunately, reattempting this procedure no longer works for me. I am considering disassembling my phone to see if I can fix the button - it's got to be a hardware issue.