[nels-buck]

Can someone help me figure out why i can only access the internet when its wi-fi connected please?

[scottjb]

Have you called Sprint Customer Service? Try resending your service books. Always try a battery pull first when you have problems with the device.

[heckufaguy]

Can someone help me figure out why i can only access the internet when its wi-fi connected please?

Perhaps you aren't in an area that provides data? (ie: roaming?)
What does your signal strength say, 1x? 1X? 1XEV?

You may have to search the forums a bit, you've either got something turned off, or not in a coverage area.
First suggestion you'll get is to pull the battery for 5 mins and replace thereby rebooting the phone.
Also, if you 've just activated, it takes a little while for all the services to be provisioned to your phone.

[nels-buck]

No I havent contacted sprint yet...I just figured it was an option on the phone that needed to be changed but ill try the battery pull then contact sprint

[diegonei]

You do have BIS right?

[nels-buck]

My signal should be good its 1xev....and it was activated yesterday so i think it should be working properly now

im sorry im not familiar with 'BIS'

[Shao128]

My signal should be good its 1xev....

1Xev means you aren't going to get data. 1XEV is what you need. You should contact your carrier and ensure you have a "BIS data plan".

[nels-buck]

the problem has been resolved...the phone needed provisioning/updating