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  1. Papizo's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Default I can't view my pictures and music

    Hi guys am using blackberry 8520, I really need your help on this please please, Actual now I can't view my pictures at all when am trying to view them am getting this message Unable to diplay file/Media Card/BlackBerry/pictures/IMG00693-20120215-0018.jpg.rem and when am trying to play my music getting error message saying Error Playing then An error has occured attempting to play media, I have trying to solve this issue for one month and problem is still there,

    Here is what I have I done after doing research online

    1. first pull battery is not working

    2. When I had this problem I was using OS 4 so I changed to OS 5 still the same problem

    3. I copied all my file to my computer and format the media card and add back all files still the same problem

    So I dont know anything to do please please I need your help guys because I have got important picture which I need them as soon as possible so if anybody could help me I will appreciate.

    Thank you
    Last edited by Papizo; 04-06-2012 at 06:59 PM.
  2. 59Martins59's Avatar
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    #2  

    Default

    Have you tried another memory card out? I would do that first just to make sure that it is in fact the phone and then if it was I'd take it back. I've had a similar (not that similar) issue with a media card, turns out it was the phone's fault and I took it back and got a new one 3rd Curve 8520 since January by the way...

    Take care,

    59M59
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    Papizo (04-07-2012) 
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  3. Papizo's Avatar
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    Yeah actual I have tried to download another music and picture both of them they are working fine with the same memory card, so I don't know what to do now any help or advice I will appreciate
  4. anthonemorris's Avatar
    CrackBerry Abuser

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    #4  

    Default

    Encryption was enabled when u were using os 4. That's why u are having issues in viewing files. Try searching for a way to remove the encryption from your files.
    Thanked by:
    Papizo (04-07-2012) 
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  5. Papizo's Avatar
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    Thread AuthorThread Author   #5  

    Default

    Quote Originally Posted by anthonemorris View Post
    Encryption was enabled when u were using os 4. That's why u are having issues in viewing files. Try searching for a way to remove the encryption from your files.
    The problem I think they were collapsed that's why I cant even listen music, so what should I do??
  6. 59Martins59's Avatar
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    #6  

    Default

    Quote Originally Posted by Papizo View Post
    The problem I think they were collapsed that's why I cant even listen music, so what should I do??

    anthonemorris knows more than me, I'm new to blackberrys but I would follow his advice. Backup, wipe the phone, go back to 4.6, change the encription, wipe the phone, update to os 5. I don't know if that will work, but hey, worth a try, right?
    Thanked by:
    Papizo (04-08-2012) 
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  7. anthonemorris's Avatar
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    #7  

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    IT WORKED! encrypted jpg.rem is now back to .jpg

    The link to a solution to your problem
  8. alfie_1's Avatar
    CrackBerry Newbie

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    #8  

    Default

    Hi guys,I have a problem with my BB bold 9650. I can't FIND my pictures,music and videos on my memorycard,also when I take new pictures,I can't find them. the only files viewable are the ones stored directly on the BB , +if I connect it to my laptop,I can't view it either.please someone help me out here. Reply ASAP

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