I can't view my pictures and music

**Papizo** · 04-06-2012, 06:15 PM

Hi guys am using blackberry 8520, I really need your help on this please please, Actual now I can't view my pictures at all when am trying to view them am getting this message Unable to diplay file/Media Card/BlackBerry/pictures/IMG00693-20120215-0018.jpg.rem and when am trying to play my music getting error message saying Error Playing then An error has occured attempting to play media, I have trying to solve this issue for one month and problem is still there,

Here is what I have I done after doing research online

1. first pull battery is not working

2. When I had this problem I was using OS 4 so I changed to OS 5 still the same problem

3. I copied all my file to my computer and format the media card and add back all files still the same problem

So I dont know anything to do please please I need your help guys because I have got important picture which I need them as soon as possible so if anybody could help me I will appreciate.

Thank you

**59Martins59** · 04-06-2012, 07:31 PM

Have you tried another memory card out? I would do that first just to make sure that it is in fact the phone and then if it was I'd take it back. I've had a similar (not that similar) issue with a media card, turns out it was the phone's fault and I took it back and got a new one

3rd Curve 8520 since January by the way...

Take care,

59M59

**Papizo** · 04-06-2012, 09:32 PM

Yeah actual I have tried to download another music and picture both of them they are working fine with the same memory card, so I don't know what to do now any help or advice I will appreciate

**anthonemorris** · 04-06-2012, 11:36 PM

Encryption was enabled when u were using os 4. That's why u are having issues in viewing files. Try searching for a way to remove the encryption from your files.

**Papizo** · 04-07-2012, 10:26 AM

Originally Posted by anthonemorris

Encryption was enabled when u were using os 4. That's why u are having issues in viewing files. Try searching for a way to remove the encryption from your files.

The problem I think they were collapsed that's why I cant even listen music, so what should I do??

**59Martins59** · 04-07-2012, 09:58 PM

Originally Posted by Papizo

The problem I think they were collapsed that's why I cant even listen music, so what should I do??

anthonemorris knows more than me, I'm new to blackberrys but I would follow his advice. Backup, wipe the phone, go back to 4.6, change the encription, wipe the phone, update to os 5. I don't know if that will work, but hey, worth a try, right?

**anthonemorris** · 04-09-2012, 10:59 AM

IT WORKED! encrypted jpg.rem is now back to .jpg

The link to a solution to your problem

**alfie_1** · 12-03-2012, 12:51 AM

Hi guys,I have a problem with my BB bold 9650. I can't FIND my pictures,music and videos on my memorycard,also when I take new pictures,I can't find them. the only files viewable are the ones stored directly on the BB , +if I connect it to my laptop,I can't view it either.please someone help me out here. Reply ASAP