[bethknee.]

Yesterday my blackberry was working fine but it started lagging/crashing, so I rebooted it.
Halfway through the reboot the white bar got stuck and stopped at the e on blackberry, it doesn't go no further than that. I've tried pulling the back out with the power on, and leaving it for a while. I've looked this up and saw people recommending the OS, something about downloading it to your desktop? When I brought the phone, I never got any discs or cables with the phone, they were missing so I'm not sure what to do. Would I need a new battery? Any help would be appreciated, thanks

[kryptic123]

You need too get a blackberry cable too connect it to the computer, and reload the OS

[anthonemorris]

crackberry has a full guide on how to reload your os. u won't need to get a new battery, its an error with the os. if its still under warranty then i recommend an exchange before doing anything like reloading the os.

[servant_gee]

I have the same problem. My bb8520 stuck on rebooting on the letter e "of" blackberry. I tried to connect it on my computer but it it cannot be read. What will I do? What will I do on the OS thing?

[Guia Van Der Woodsen]

my blackberry too stuck when rebooting..but after i reboot it perfectly working to i just reboot it because it hang up...pls help me what can i do?

[Guia Van Der Woodsen]

we have the same problems... you fix yours or not??pls answer me

[jeroen_13]

Download answer install blackberry desktop manager.
Turn off device
Connect device via usb
Error message will appear ; Can't connect to smartphone -> Reload OS