1. Jamie Lawrence's Avatar
    my daughters phone wont turn on starts to boots and then battery symbol with red x through it..???
    tried connecting to pc via bds bbsak wont connect at all

    please please help
    11-11-12 06:24 AM
  2. PestPro#IM's Avatar
    Sounds like a dead battery to me
    11-11-12 06:38 AM
  3. Jamie Lawrence's Avatar
    no tried another battery it even does it when there is no battery in there
    11-11-12 06:44 AM
  4. kbz1960's Avatar
    I've read that the battery not making a good connection can cause this. Are any of the pins not out as far as the others?
    11-11-12 06:46 AM
  5. Jamie Lawrence's Avatar
    no they all good i just need to know how to wipe bb it has to be a software fault so just be able to reinstall os would fix it i think but as i said bbsak wont detect it
    11-11-12 06:54 AM
  6. kbz1960's Avatar
    Windows 7? Open task manager and kill everything rim, blackberry and try again.
    11-11-12 07:23 AM
  7. anthonemorris's Avatar
    try this. keep the battery out, plug in the charger, let the phone boot to the screen with the red x through the battery. now without disconnecting the charger, slip the battery in. should give a clean boot

    Sent from my BlackBerry 9780 using CB Forums App
    colorberry likes this.
    11-11-12 08:00 AM
  8. djenkins6's Avatar
    did you try to connect to pc without the battery in the phone?
    11-11-12 08:04 AM
  9. 59Martins59's Avatar
    1. Watch those pins, if they are messed up then there is your answer.
    2. Wipe the device. Install a new OS.
    3. If none of the above work, then take your phone to the store for them to take a look at it. BTW, did the phone fall, get wet or anything like that? I'm thinking something in the phone's internals went wrong, but it could very well be the OS, so try wiping it first.

    Take care.
    11-11-12 11:59 AM
  10. colorberry's Avatar
    try this. keep the battery out, plug in the charger, let the phone boot to the screen with the red x through the battery. now without disconnecting the charger, slip the battery in. should give a clean boot

    Sent from my BlackBerry 9780 using CB Forums App
    Tried this with my BlackBerry that's been dead for months. (couldn't afford a new battery, original nor fake) Works like a charm! Thank you!
    CDM76 and Amanda Beissner like this.
    08-26-13 02:45 AM
  11. azzie_juju's Avatar
    I tryed this it and then led light keeps flashing on and off how long should I wait
    11-09-13 11:10 AM
  12. azzie_juju's Avatar
    Help me please
    11-09-13 11:11 AM
  13. tahabashir1991's Avatar
    if your led light is blinking it shows your software has messed up ............ reinstall it with autoloader or update it on bb website
    Help me please
    11-09-13 11:20 AM
  14. Amanda Beissner's Avatar
    This really worked. Thanks I was at my wits end!! Crapberry! Can't wait to upgrade and get a new phone
    07-27-14 01:24 AM
  15. Rse1's Avatar
    Most of the time it means the battery isnt making a connection with the charging pins. Somehow some manufacturing fault creates a gap between the battery and the pins somewhere down the road with all bbs. Solve this by cutting a small piece of hardpaper and insert it on the top side of the battery, between the phone and the battery on the opposite side of the charging side. Doing so will press the battery against the charging pins making sure the connection stays. This should solve your problem.. Cheers
    09-15-15 03:20 PM

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