Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 18 of 18
  1. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #1  

    Default IT Policy

    I have an Alltel 8330 Curve 4.3.0.124 personal phone not a company phone with Empower Email Viewer Pro installed and today I enabled my firewall because of the FileLock app. So now when I open some Emails I get an error message saying " The application net_rim_bb_messaging_app has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy". Anybody know anything about this?
  2. sunkast's Avatar
    Super Bad

    Posts
    11,932 Posts
    Global Posts
    11,937 Global Posts
    #2  

    Default

    There is a thread on removing it in the How To Tips and Faq forum.
  3. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #3  

    Default

    Yeah I read that thread and I can't find anything on my BB about an IT policy.
  4. amazinglygraceless's Avatar
    Retired Mod

    Posts
    25,825 Posts
    PIN
    PIN:ky Tuscadero
    #4  

    Default

    Go to options >security options >firewall. Is the firewall enabled or disabled. And if it's enabled is there a red lock next to it?
  5. Reed McLay's Avatar
    Retired Moderator

    Posts
    9,473 Posts
    #5  

    Default

    If you have a personal phone, odds are good the error message is misleading. IT policy applies to BES phones.

    The key is, some emails. Does opening it cause the error, or does the error occur when you try to open an attachment?
  6. bikedogrun's Avatar
    CrackBerry User

    Posts
    87 Posts
    Global Posts
    212 Global Posts
    #6  

    Default

    Quote Originally Posted by blackngray70 View Post
    Yeah I read that thread and I can't find anything on my BB about an IT policy.
    Go Options/Security/General Settings... scroll to the bottom. The last 2 items are IT Policy Name and Services.

    If you have entries there, you have an IT Policy.

    It is possible it got enabled when you chose to turn on Firewall. Have you tried turning that off?

    /BD
  7. Reed McLay's Avatar
    Retired Moderator

    Posts
    9,473 Posts
    #7  

    Default

    This is so awesome. I did a Google search on the app error, the seventh link from the top is this thread, 16 minutes old.

    This might be of interest:

    http://forums.crackberry.com/f61/ema...freezes-20633/
    Last edited by Stoner; 05-16-2008 at 10:26 PM.
  8. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #8  

    Default

    Quote Originally Posted by bikedogrun View Post
    Go Options/Security/General Settings... scroll to the bottom. The last 2 items are IT Policy Name and Services.

    If you have entries there, you have an IT Policy.

    It is possible it got enabled when you chose to turn on Firewall. Have you tried turning that off?

    /BD
    Ok I checked services it says I don't have any services. And this does not happen when the firewall is disabled. I enabled the firewall for the FileLock app. If you enable the firewall FileLock doesn't ask for permission everytime you try and lock or unlock a file.
  9. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #9  

    Default

    Quote Originally Posted by Stoner View Post
    If you have a personal phone, odds are good the error message is misleading. IT policy applies to BES phones.

    The key is, some emails. Does opening it cause the error, or does the error occur when you try to open an attachment?
    Just opening the Email but it doesn't do it with every Email.
  10. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #10  

    Default

    Quote Originally Posted by amazinglygraceless View Post
    Go to options >security options >firewall. Is the firewall enabled or disabled. And if it's enabled is there a red lock next to it?
    Enabled and no there is no red lock.
  11. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #11  

    Default

    Quote Originally Posted by Stoner View Post
    This is so awesome. I did a Google search on the app error, the seventh link from the top is this thread, 16 minutes old.

    This might be of interest:

    http://forums.crackberry.com/f61/ema...freezes-20633/
    Ok I read that thread I hope thats not the problem I don't think it is. This just started happening when I enabled the firewall.
  12. ani
    ani is offline
    ani's Avatar
    CrackBerry Addict

    Posts
    666 Posts
    #12  

    Default

    Quote Originally Posted by blackngray70 View Post
    I have an Alltel 8330 Curve 4.3.0.124 personal phone not a company phone with Empower Email Viewer Pro installed and today I enabled my firewall because of the FileLock app. So now when I open some Emails I get an error message saying " The application net_rim_bb_messaging_app has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy". Anybody know anything about this?
    Hi,

    Basically, the error message means that your IT Policy is preventing all 3rd Party apps from accessing both - the Internet and the SD Card. It treats the Internet as 'outside the firewall' and SDCard as 'inside the firewall'. Empower accesses both of these because it needs to retrieve images from the Internet, and it uses the SDCard because it save these images in a Cache there.

    The easiest way to solve this problem is to either turn off the Cache, Or set your Cache under Empower Options > Image & Cache Options to Memory.

    Also, if you can remove your IT Policy, that will be the best solution as it will solve this 'Firewall' issue for future 3rd Party apps that you may install.

    Thanks,
    Ani.
  13. Reed McLay's Avatar
    Retired Moderator

    Posts
    9,473 Posts
    #13  

    Default

    Way to go Ani. Clearly, you know your stuff.
  14. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #14  

    Default

    How do I remove the IT Policy if there isn't one on my BB?

    Posted from my CrackBerry at wapforums.crackberry.com
  15. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #15  

    Default

    How do I remove the IT Policy if there isn't one on my BB?

    Posted from my CrackBerry at wapforums.crackberry.com

    Posted from my CrackBerry at wapforums.crackberry.com
  16. sunkast's Avatar
    Super Bad

    Posts
    11,932 Posts
    Global Posts
    11,937 Global Posts
    #16  

    Default

    Quote Originally Posted by blackngray70 View Post
    How do I remove the IT Policy if there isn't one on my BB?

    Posted from my CrackBerry at wapforums.crackberry.com
    LOL didn't you just answer yourself by asking that?
  17. VJgamer's Avatar
    CrackBerry Abuser

    Posts
    123 Posts
    #17  

    Default

    It would seem that the default IT Policy (even for BIS phones) does not allow split-pipe connections. I just got a Sprint 8330 and I wasn't getting this error until I truned the firewall on. With the firewall disabled I get a message everytime a third party application tries to access the internet, and I have to click OK. If I turn the firewall on, some third party apps (and Sprint Music Sotre) dosn't work because it tries to access the internet and the SD card, but then I click allow all connections for an app and never see that message again. So I can't win, and I can't apply a blank IT policy because I don't have BES.

    This thread shows how to wipe a blackberry and put a blank IT policy on your BIS phone (http://www.blackberryforums.com/rim-software/67224-remove-policy.html), but thats to much trouble for me.
  18. blackngray70's Avatar
    CrackBerry Genius

    Posts
    3,219 Posts
    Global Posts
    3,226 Global Posts
    Thread AuthorThread Author   #18  

    Default

    Quote Originally Posted by sunkast View Post
    LOL didn't you just answer yourself by asking that?
    I'm sorry I was being sarcastic because I posted earlier in the thread that there isn't an IT Policy on my BB.

Posting Permissions