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I have an Alltel 8330 Curve 4.3.0.124 personal phone not a company phone with Empower Email Viewer Pro installed and today I enabled my firewall because of the FileLock app. So now when I open some Emails I get an error message saying " The application net_rim_bb_messaging_app has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy". Anybody know anything about this?
There is a thread on removing it in the How To Tips and Faq forum.
Yeah I read that thread and I can't find anything on my BB about an IT policy.
Go to options >security options >firewall. Is the firewall enabled or disabled. And if it's enabled is there a red lock next to it?
If you have a personal phone, odds are good the error message is misleading. IT policy applies to BES phones.
The key is, some emails. Does opening it cause the error, or does the error occur when you try to open an attachment?
Go Options/Security/General Settings... scroll to the bottom. The last 2 items are IT Policy Name and Services.
If you have entries there, you have an IT Policy.
It is possible it got enabled when you chose to turn on Firewall. Have you tried turning that off?
/BD :cool:
This is so awesome. I did a Google search on the app error, the seventh link from the top is this thread, 16 minutes old.
This might be of interest:
http://forums.crackberry.com/f61/ema...freezes-20633/
Ok I checked services it says I don't have any services. And this does not happen when the firewall is disabled. I enabled the firewall for the FileLock app. If you enable the firewall FileLock doesn't ask for permission everytime you try and lock or unlock a file.
Just opening the Email but it doesn't do it with every Email.
Enabled and no there is no red lock.
Ok I read that thread I hope thats not the problem I don't think it is. This just started happening when I enabled the firewall.
Hi,
Basically, the error message means that your IT Policy is preventing all 3rd Party apps from accessing both - the Internet and the SD Card. It treats the Internet as 'outside the firewall' and SDCard as 'inside the firewall'. Empower accesses both of these because it needs to retrieve images from the Internet, and it uses the SDCard because it save these images in a Cache there.
The easiest way to solve this problem is to either turn off the Cache, Or set your Cache under Empower Options > Image & Cache Options to Memory.
Also, if you can remove your IT Policy, that will be the best solution as it will solve this 'Firewall' issue for future 3rd Party apps that you may install.
Thanks,
Ani.
Way to go Ani. Clearly, you know your stuff. :D
How do I remove the IT Policy if there isn't one on my BB?
Posted from my CrackBerry at wapforums.crackberry.com
How do I remove the IT Policy if there isn't one on my BB?
Posted from my CrackBerry at wapforums.crackberry.com
Posted from my CrackBerry at wapforums.crackberry.com
LOL didn't you just answer yourself by asking that?
It would seem that the default IT Policy (even for BIS phones) does not allow split-pipe connections. I just got a Sprint 8330 and I wasn't getting this error until I truned the firewall on. With the firewall disabled I get a message everytime a third party application tries to access the internet, and I have to click OK. If I turn the firewall on, some third party apps (and Sprint Music Sotre) dosn't work because it tries to access the internet and the SD card, but then I click allow all connections for an app and never see that message again. So I can't win, and I can't apply a blank IT policy because I don't have BES.
This thread shows how to wipe a blackberry and put a blank IT policy on your BIS phone (http://www.blackberryforums.com/rim-software/67224-remove-policy.html), but thats to much trouble for me.
I'm sorry I was being sarcastic because I posted earlier in the thread that there isn't an IT Policy on my BB.