- is your bes filtering out attachments? my attachements (pdf) are shown at the bottom, from there, i can dl them to my microsd.09-08-08 02:12 PMLike 0
- John YesterRetired Superstar1. has you work email removed or already downloaded the message... if so then it will not retrieve the email attachment. I have this problem with images from my BIS/verizon.net account... Even w/ settings to leave on the server......
2. You have message attachment installed right.?09-08-08 02:14 PMLike 0 -
- jeffhRetired ModeratorAs an alternative explanation, could it be that the pdf is too large? The question of maximum attachment sizes came up a while back (and was repeated this morning). I found this in the "Administration Guide, BlackBerry Professional Software for Microsoft Exchange, Version 4.1 SP4"
Controlling the size of attachments that users can receive on their BlackBerry devices
By default, the BlackBerry� Attachment Service in the BlackBerry� Professional Software does not limit the file size of an attachment that is embedded in a message or retrieved through a link. The BlackBerry Professional Software sends data to the BlackBerry device in packets that are no larger than 64 KB; however, the BlackBerry Professional Software can send an unlimited number of packets. To control attachment file size, you can specify a maximum file size for attachments. You can also configure the maximum dimension for images.
Suggested file sizes for attachments
File format Suggested size
Adobe� Acrobat� Versions 1.1, 1.2, 1.3, and 1.4 less than 2000 KB
Microsoft� Excel� Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Microsoft� PowerPoint� Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Microsoft� Word Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Corel� WordPerfect� Versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0 less than 2000 KB
ASCII text less than 100 KB
HTML less than 100 KB
ZIP archives less than 2000 KB
images less than 2000 KB
audio less than 2000 KB
MP3 less than 2000 KB
Rich Text Format less than 2000 KB
Configure the maximum file size for attachments
You can change the maximum file size of attachment file formats to control the amount of memory that the BlackBerry� Attachment Service in the BlackBerry� Professional Software uses during the attachment conversion process. Consider changing the default configuration if the BlackBerry Attachment Service must respond to multiple users who request conversions for large or complex attachments (especially .pdf files and ASCII text files that are larger than 2 MB), or if it must respond to multiple users who request large or complex documents within the same period of time (0 to 10 minutes) while the BlackBerry Attachment Service processes large conversions.
1. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > BlackBerry Server Configuration.
2. Click the Attachment Server tab.
3. In the Distiller Settings section, in the Max. File Size (Kb) column, click the value for the distiller that you want to change.
4. Type a value in kilobits.
5. Click OK.09-08-08 02:53 PMLike 0 - 09-08-08 03:07 PMLike 0
- As an alternative explanation, could it be that the pdf is too large? The question of maximum attachment sizes came up a while back (and was repeated this morning). I found this in the "Administration Guide, BlackBerry Professional Software for Microsoft Exchange, Version 4.1 SP4"
Controlling the size of attachments that users can receive on their BlackBerry devices
By default, the BlackBerry� Attachment Service in the BlackBerry� Professional Software does not limit the file size of an attachment that is embedded in a message or retrieved through a link. The BlackBerry Professional Software sends data to the BlackBerry device in packets that are no larger than 64 KB; however, the BlackBerry Professional Software can send an unlimited number of packets. To control attachment file size, you can specify a maximum file size for attachments. You can also configure the maximum dimension for images.
Suggested file sizes for attachments
File format Suggested size
Adobe� Acrobat� Versions 1.1, 1.2, 1.3, and 1.4 less than 2000 KB
Microsoft� Excel� Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Microsoft� PowerPoint� Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Microsoft� Word Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Corel� WordPerfect� Versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0 less than 2000 KB
ASCII text less than 100 KB
HTML less than 100 KB
ZIP archives less than 2000 KB
images less than 2000 KB
audio less than 2000 KB
MP3 less than 2000 KB
Rich Text Format less than 2000 KB
Configure the maximum file size for attachments
You can change the maximum file size of attachment file formats to control the amount of memory that the BlackBerry� Attachment Service in the BlackBerry� Professional Software uses during the attachment conversion process. Consider changing the default configuration if the BlackBerry Attachment Service must respond to multiple users who request conversions for large or complex attachments (especially .pdf files and ASCII text files that are larger than 2 MB), or if it must respond to multiple users who request large or complex documents within the same period of time (0 to 10 minutes) while the BlackBerry Attachment Service processes large conversions.
1. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > BlackBerry Server Configuration.
2. Click the Attachment Server tab.
3. In the Distiller Settings section, in the Max. File Size (Kb) column, click the value for the distiller that you want to change.
4. Type a value in kilobits.
5. Click OK.09-08-08 03:10 PMLike 0 - 1. has you work email removed or already downloaded the message... if so then it will not retrieve the email attachment. I have this problem with images from my BIS/verizon.net account... Even w/ settings to leave on the server......
2. You have message attachment installed right.?Last edited by BigCoin; 09-08-08 at 03:29 PM. Reason: typo
09-08-08 03:28 PMLike 0
LINK TO POST COPIED TO CLIPBOARD