I am a first time BB user and I need some technical help with syncronizing my BB to outlook on my computer. Everytime I hook my BB to my computer through the USB port, I get a message saying "One of the USB devices attched to this computer has malfunctioned, and Windown doesn't recognize it". The message also says that if I try reconnecting and if it still doesn't work, replace the device.
But I know my USB port is working because my computer recognizes other devices when I use the USB.
Do I need to set something on my BB for it to be recognized? It doesn't work for my husband's blackberry either. Oh..one last thing...I synched my BB once when I first got it and it worked fine, but won't let me do it again!!
do you have the DM downloaded on your PC? also have you tried doing a battery pull on the device and re-trying to sync it... if not try pulling the battery out with the phone on keep it off for 30 seconds then try...